LEYTON ST.ANNE

Facilitated staff training, resulting in better customer service.

• Liaised with suppliers to ensure timely deliveries.
• Identified growth opportunities through comprehensive market research.
• Boosted department efficiency by streamlining operational processes.
• Optimised resource allocation for increased profits.
• Fostered a positive work environment with regular team-building activities.
• Supervised project timelines for timely completion.
• Managed team dynamics by implementing conflict resolution strategies.
• Streamlined communication channels, enhanced internal information flow.
• Piloted change management initiatives successfully improving organisational adaptability.
• Enforced safety regulations to reduce workplace accidents.
• Cultivated strong relationships with clients to secure repeat business.
• Led performance reviews, identified areas for improvement.
• Coordinated cross-departmental collaboration for improved workflow.
• Delegated tasks efficiently to maximise productivity.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed administrative staff to maintain smooth daily operations.
• Monitored health and safety measures for guaranteed compliance.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Designed and implemented training to further develop staff based on business goals.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Streamlined processes to improve and optimise office operations.
• Flight operations tasks and duties
• Station Training Coordinator for United Airlines Dubai.
• Loadmaster duties for Kalitta Air.
• Manage Internal & External Audits.
• Airside Ground Handling & Dispatch of aircrafts.
• Experience with the DCAA (Dubai Civil Aviation Authority) for obtaining Landing Permits & slots.
• Cargo Build up and warehousing.
• In-charge of special loads.
• Cargo bookings & Customer Service for United Airlines.

• Streamlined operations by implementing more efficient processes.
• Mitigated risks with thorough planning and forecasting.
• Streamlined supply chain management procedures, enhancing overall operational effectiveness.
• Championed quality control measures, maintaining product excellence at all times.
• Improved team's efficiency by providing regular training sessions.
• Optimised resources usage to minimise waste and costs.
• Enhanced customer satisfaction with improved service delivery.
• Fostered a positive work environment through effective leadership techniques, boosting employee morale and productivity.
• Maintained compliance to regulations, upholding company standards and reputation.
• Oversaw daily operations, ensuring smooth running of the business.
• Managed inventory for smoother production flow.
• Collaborated closely with stakeholders for alignment of objectives and goals.
• Facilitated seamless communication between departments.
• Organised workflow schedules, ensuring timely completion of tasks.
• Answered calls promptly resolving or escalating issues to maintain client satisfaction.
• Managed and maintained comprehensive documentation for operational processes.
• Coordinated with external partners for successful execution of joint projects.
• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
• Resolved operational issues appropriately and quickly for minimal disruption to workflow.
• Facilitated communication between different departments, promoting collaborative work culture.
• Led and managed administrative staff to maintain smooth daily operations.
• Analysed and resolved complex resource management issues for optimised scheduling.
• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Monitored health and safety measures for guaranteed compliance.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Manpower planning & deployment and overseeing the warehouse operations.

• Devised contingency plans which led to minimal disruptions during unforeseen circumstances.
• Streamlined processes by introducing innovative workflow systems.
• Enabled smoother operations by liaising closely with air traffic control.
• Resolved conflicts amongst staff swiftly ensuring a harmonious work environment.
• Facilitated effective communication between pilots and ground staff.
• Developed flight plans to enhance fuel efficiency.
• Coordinated crew schedules for optimal operation efficiency.
• Collaborated with maintenance teams to ensure aircraft readiness at all times.
• Achieved lower error rate with rigorous training programmes.
• Trained new employees thus improving their productivity and effectiveness on the job quickly.
• Improved flight safety by implementing strict pre-flight checks.
• Managed flight logs, ensuring comprehensive documentation.
• Handled emergency situations promptly, reducing potential risks and hazards.
• Attended yearly training opportunities to keep up to date knowledge on aviation safety standards and best operating practices.
• Coordinated aircraft and service vehicles on or around runways.
• Maintained contact with adjacent control towers, terminal control units and control centres for reliable communications.
• Kept flights running to schedule for smooth and reliable operations.
• Compiled flight information to expedite aircraft movements and minimise delays.
• Identified and reported aircraft security hazards and areas of non-regulatory compliance.
• Communicated key events and happenings to other staff members during shift changeovers.
• Requested aircraft maintenance services to deal with reported concerns.
• Work towards a safe & secure operation at all times,
• FOD checks conducted prior to aircraft arrival & departure.
• Preparation of Weight & Balance
• Supervision of aircraft loading keeping safety as the main concern.
• Well versed with loading odd sized cargo & strapping procedures.
• Coordination of Crew GenDecs, catering, fueling, flight plans and crew transportation.
• ULD management.
• Cargo process, procedures & DG checks

• Managed flight logs, ensuring comprehensive documentation.
• Resolved conflicts amongst staff swiftly ensuring a harmonious work environment.
• Devised contingency plans which led to minimal disruptions during unforeseen circumstances.
• Facilitated effective communication between pilots and ground staff.
• Improved flight safety by implementing strict pre-flight checks.
• Achieved lower error rate with rigorous training programmes.
• Trained new employees thus improving their productivity and effectiveness on the job quickly.
• Collaborated with maintenance teams to ensure aircraft readiness at all times.
• Enabled smoother operations by liaising closely with air traffic control.
• Handled emergency situations promptly, reducing potential risks and hazards.
• Promoted operational excellence through regular performance reviews of team members.
• Attended yearly training opportunities to keep up to date knowledge on aviation safety standards and best operating practices.
• Coordinated aircraft and service vehicles on or around runways.
• Maintained contact with adjacent control towers, terminal control units and control centres for reliable communications.
• Communicated key events and happenings to other staff members during shift changeovers.

• Coordinated with team members to complete tasks quickly.
• Streamlined inventory management to prevent overstocking or shortages.
• Conducted regular stock checks to maintain adequate inventory levels.
• Performed routine inspections on warehousing equipment, minimised unexpected breakdowns.
• Maintained a clean warehouse area, promoted efficient workflow.
• Boosted customer satisfaction by dispatching the correct orders without delays.
• Managed efficient cargo distribution for timely deliveries.
• Liaised effectively with transport operators, ensured smooth cargo movements.
• Reinforced client trust by addressing and resolving complaints promptly.
• Monitored temperature control systems in refrigerated containers ensuring product freshness during transit.
• Facilitated smooth operations by adhering to strict cargo handling procedures.
• Ensured accuracy of shipment documents for seamless customs clearance.
• Directed palletising operations to increase storage space utilisation.
• Identified damaged goods immediately upon receipt for swift replacement processes.
• Assisted in loading and unloading activities, improved turnaround times.
• Enhanced operational efficiency with diligent maintenance of warehouse equipment.
• Promoted workplace safety through rigorous adherence to health and safety guidelines.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Maintained clean, safe and orderly warehouse space.
• Completed work following safety rules for best working practices.
• Sorted materials on warehouse racks and shelves.
• Prepared items for timely dispatch and safe transportation.
• Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
• Loaded packaged goods on to trucks for shipping.
• Performed tagging and labelling of warehouse inventory.
• Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
• Received deliveries and helped to coordinate storage.
• Stored products in appropriate storage areas to maximise space within warehouse.
• Carried out stock control and maintained quality standards high for audits.
• Followed safety guidelines when operating in hazardous environments.
• Followed safety standards for carrying, moving and storing freight.
• Maintained employee safety through observation of surroundings when moving cargo.
• Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
• Stacked and organised freight at specified areas using boards or pallets.
• Scanned cargo to keep track of freight movements.
• Obeyed weight restrictions when loading cargo into transport.

• Managed difficult customer situations for maintaining company reputation.
• Handled multi-line phone system to facilitate timely response to inquiries.
• Utilised strong communication skills for handling customer complaints effectively.
• Addressed customer queries, resulting in enhanced customer confidence.
• Assisted colleagues during peak hours, ensuring overall productivity of the team.
• Adapted quickly to product changes or updates, resulting in minimal disruption to service.
• Followed company guidelines to ensure consistent quality of service.
• Improved customer satisfaction by providing prompt and efficient service.
• Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
• Delivered high-quality service with attention to detail and professionalism.
• Resolved conflicts quickly whilst preserving positive business relationships.
• Collaborated closely with team members to provide seamless service experience.
• Learnt new software systems rapidly, enhancing overall work efficiency.
• Met daily targets by efficiently managing workload within set timelines.
• Liaised between customers and management for effective resolution of issues.
• Responded to customer queries and provided excellent customer service.
• Responded to customer requests with friendly, knowledgeable service and support.
• Liaised between customers and internal departments to address and resolve customer service concerns.
• Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
• Resolved complaints with proactive problem-solving and analysis.
• Escalated complex issues quickly to supervisors to avoid lost revenue.
• Maintained excellent client satisfaction by providing in-depth support.
• Obtained feedback from customers to improve service experience.

• Improved customer satisfaction by efficiently resolving complaints and issues.
• Ensured smooth transactions with detailed record keeping.
• Resolved technical issues to improve customer experience.
• Adhered strictly to regulatory guidelines during customer interactions, maintained airline reputation.
• Streamlined communication channels for more efficient response times from the team.
• Developed rapport with customers through empathetic listening skills.
• Coordinated with team members for superior customer service delivery.
• Handled difficult situations calmly, delivered positive outcomes under pressure.
• Maintained high standards of professionalism whilst dealing with complex situations.
• Communicated effectively with stakeholders to ensure transparency and trust.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Acted as first point of contact for customer issues and queries.
• Recorded and processed customer data accurately.
• Offered prompt solutions to maintain customer satisfaction.
• Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Maintained excellent client satisfaction by providing in-depth support.