Liana Stepanyan
Dubai,United Arab Emirates
Summary
Accomplished supply chain and warehouse operations leader with a proven track record in operational excellence, quality management, and process optimization. Experienced in managing large-scale warehouse facilities and 3PL partnerships, driving efficiency, cost reduction, and compliance through strategic process standardization and automation. Adept at leading cross-functional teams and overseeing end-to-end supply chain operations for global brands in fashion, lifestyle and entertainment sectors. Skilled in developing and implementing best-in-class operational procedures, ensuring seamless logistics, high inventory accuracy, and superior service delivery.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Warehouse Operations Manager
Majid Al Futtaim Lifestyle
Dubai, Dubai
09.2024 - Current
- Oversee operations across all 3PL partners and the company-owned warehouse in the UAE, managing a total of 130,000 pallet positions and 100,000 bins, with over 7 million units stored across fashion, lifestyle, entertainment and speciality categories, ensuring efficient replenishment, last-mile delivery, and e-commerce fulfillment.
- Established all operational processes for Majid Al Futtaim’s own warehouse, ensuring seamless workflows and optimized efficiency.
- Led the setup of Warehouse Management System (WMS), ensuring full integration with internal and external SLAs for optimized operations.
- Successfully handled the migration of 500,000 units, ensuring a smooth transition with minimal disruptions to business operations.
- Monitor inventory and cycle count accuracy, ensuring high stock integrity and minimal discrepancies.
- Implement and uphold quality management best practices, ensuring compliance with industry standards.
- Monitor budget vs. actual spend, identifying variances and implementing cost-control measures to optimize financial performance.
Project Operations Manager
Expeditors International
Dubai, UAE
09.2023 - 07.2024
- Manage operations of a 65,000-pallet position facility with 55,000 bins, handling 7 million units of garments, furniture, accessories and toys.
- Oversee the end-to-end supply chain operations for renowned global brands, including Lululemon, All Saints, Eleventy, Psycho Bunny, Lego, Shiseido, THAT Concept Store, Crate & Barrel, CB2, Poltrona Frau, and Alessi. Ensure efficient inventory replenishment, seamless last-mile delivery, and optimized e-commerce fulfillment, maintaining high service levels and operational excellence across all channels.
- Spearhead initiatives to improve order fulfillment speed and accuracy, reducing errors and delays.
- Monitor key performance indicators (KPIs), analyze variances, and implement corrective actions.
- Develop strategic methods to optimize inventory control procedures, minimizing errors and discrepancies.
- Develop and mentor high-performing teams, fostering a culture of accountability and excellence.
- Oversee risk management strategies to ensure compliance with regulatory requirements.
- Increase department profitability by reducing operational costs and improving efficiency.
- Optimize warehouse operations by implementing automation tools and predictive analytics.
District Business Operations Manager
Expeditors International
Dubai, UAE
01.2022 - 08.2023
- Drive GBO ( Global Business Operations ) Strategy and Principals to enable world-class performance.
- Consume, train, and monitor the usage of new processes and technologies.
- Own the Quality Management System (QMS) in pursuit of efficiency, profitability, and consistency.
- Improve operational performance through analytics and observation.
- Support and contribute to the Tactical Business Plan of the district to ensure efficiency, world-class service, and global consistency.
- Plan, manage, oversee, and conduct operational performance internal audits.
- Facilitate and support the conduct of external audits by the certification body.
- Facilitate effective resolution of audit findings for respective areas.
- Coach the district in root cause analysis and effective problem solving when identifying and closing corrective and preventative actions.
- Introduce new processes, the underlying strategy, and associated performance expectations to the district in conjunction with receiving and rolling out new operating systems and related tools.
- Collaborate with local management to identify opportunities to improve quality, service, compliance, and profitability.
- Monitor performance standards and District Excellence metrics.
- Drive the Management Review Meeting within the district.
Distribution & Warehousing Supervisor
Expeditors International
Dubai, UAE
01.2019 - 12.2021
- Supervised a distribution customer service team, providing leadership, guidance, and performance management.
- Monitored daily operations and conducted monthly self-assessments to ensure strict adherence to SOPs, policies, and compliance regulations.
- Ensured monthly KPIs and operational capacities were met, driving efficiency and service excellence.
- Conducted monthly meetings with service providers to evaluate service levels, review operational performance, and ensure KPI alignment.
- Led the RFQ process, developing competitive pricing strategies and rate proposals for new business opportunities.
- Owned the transition and implementation of new distribution and warehousing customers, establishing SOPs and operational workflows.
- Provided comprehensive product-related training to team members, enhancing knowledge and service capabilities.
- Implemented automation solutions to streamline distribution processes, enhancing efficiency and accuracy.
- Conducted customer profitability analyses, identifying cost-saving opportunities and revenue optimization strategies.
- Analyzed Distribution and Warehousing P&L, monitoring financial performance and driving cost efficiency.
Distribution Lead Agent
Expeditors International
Dubai, UAE
07.2014 - 12.2018
- Managed daily transactions and account operations, ensuring accuracy and adherence to service level agreements.
- Prepared and completed assigned reports with precision, meeting deadlines and ensuring all KPIs were achieved.
- Executed customer transactions in compliance with SOPs, maintaining operational consistency and efficiency.
- Collaborated with cross-functional teams to facilitate seamless task transitions and workflow optimization.
- Identified and assigned training requirements for new team members, fostering skill development and knowledge retention.
- Processed monthly billings with accuracy and timeliness, ensuring financial integrity and compliance.
- Utilized strong interpersonal skills to deliver exceptional customer service, enhancing client satisfaction.
Education
Bachelor Degree - Social Cultural Service & Tourism
Russian State University of Tourism And Service
09.2003 - 05.2008
Skills
- Warehouse Operations
- Project & Inventory Management
- Strategic Planning & Execution
- Process Optimization & Automation
- Team Leadership & Training
- Vendor & Supply Chain Management
- Quality Assurance & Compliance
- Budgeting & Cost Reduction
- Audit & Risk Management
Certification
- Lean Six Sigma Green Belt ( Certificate Serial No: 3997106 )
- Internal Auditor - Quality Management Systems (Based on ISO 9001:2015 Standard) ( Certificate Serial No: QMS/007/23/564/A/11 )
Timeline
Warehouse Operations Manager
Majid Al Futtaim Lifestyle
09.2024 - Current
Project Operations Manager
Expeditors International
09.2023 - 07.2024
District Business Operations Manager
Expeditors International
01.2022 - 08.2023
Distribution & Warehousing Supervisor
Expeditors International
01.2019 - 12.2021
Distribution Lead Agent
Expeditors International
07.2014 - 12.2018
Bachelor Degree - Social Cultural Service & Tourism
Russian State University of Tourism And Service
09.2003 - 05.2008
- Lean Six Sigma Green Belt ( Certificate Serial No: 3997106 )
- Internal Auditor - Quality Management Systems (Based on ISO 9001:2015 Standard) ( Certificate Serial No: QMS/007/23/564/A/11 )
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