LIANNA CHIMANIKIRE
Dubai
Summary
Dynamic, results-oriented professional with extensive expertise in food and beverage service at Jumeirah Al Naseem. Acknowledged for outstanding customer service and conflict resolution capabilities, consistently elevating guest satisfaction. Proficient in POS systems, effectively upselling menu items, driving sales growth and cultivating robust guest relationships.
Overview
7
7
years of professional experience
Work History
Waitress & Order Taker - Food & Beverage
Jumeirah Al Naseem - Jumeirah Group LLC
Dubai
01.2022 - Current
- Delivered exceptional table service with attention to guest preferences and special dietary needs.
- Accurately recorded and processed in-room dining and restaurant orders through POS systems.
- Recommended menu items and upsold promotions, increasing guest satisfaction and sales.
- Coordinated with kitchen and service staff to ensure timely and accurate delivery of orders.
- Handled billing processes with accuracy and professionalism.
- Resolved guest concerns promptly and effectively, maintaining a high level of service.
- Ensured all guest areas were clean, organized, and in line with hygiene standards.
Waitress - Food & Beverage
Hilton Dubai Palm Jumeirah - Jones the Grocer
Dubai
01.2020 - 12.2022
- Consistently praised for attentiveness, customer service, and professionalism.
- Provided personalized service to regular guests, building strong relationships.
- Participated in ongoing training to improve menu knowledge and service skills.
- Recognized as Employee of the Month for outstanding performance and teamwork.
Order Taker - Food & Beverage
DoubleTree by Hilton - Cape Town Upper Eastside
Cape Town
01.2019 - 12.2020
- Greeted guests warmly, recorded orders accurately, and ensured fast, efficient service.
- Provided detailed product knowledge and recommendations tailored to guest preferences.
- Handled payments and transactions with speed and precision.
- Resolved customer complaints calmly and effectively to ensure satisfaction.
Education
ABMA - Business Administration
Speiciss College
Harare05-2010
High School Diploma -
St. John's High School
Harare01-2008
Skills
- Customer service and support
- Conflict resolution
- Food and beverage management
- Time management
- Team collaboration
- POS systems expertise
- Effective communication
- Presentation skills
- Alcohol awareness training
- Leadership development
- Critical thinking
Languages
- Shona
- English
Accomplishments
Colleague of the Month four times.
Timeline
Waitress & Order Taker - Food & Beverage
Jumeirah Al Naseem - Jumeirah Group LLC
01.2022 - Current
Waitress - Food & Beverage
Hilton Dubai Palm Jumeirah - Jones the Grocer
01.2020 - 12.2022
Order Taker - Food & Beverage
DoubleTree by Hilton - Cape Town Upper Eastside
01.2019 - 12.2020
ABMA - Business Administration
Speiciss College
High School Diploma -
St. John's High School