Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Liban Dsouza

Computer Engineer
Dubai

Summary

Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for the growth of the organization and my career.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Sales Administrator

Stretch Ceilings Me Limited
Dubai
04.2021 - Current
  • Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Delivered services to customer locations within specific timeframes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Software Trainee

Diya Systems
Mangalore
02.2020 - 06.2020
  • Understanding the customers requirements.
  • Creating and delivering customized website.
  • Troubleshooting Website and email Issues.
  • Exploring Opportunities for upsell and cross-sell.
  • Creating and Managing DNS.
  • Hosting Customers Website.
  • Increased customer satisfaction by resolving issues.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Delivered services to customer locations within specific timeframes.
  • Handled 3 chats at a time to address customer inquiries and concerns.

Students Counselor

Overseas Education Service
Manipal
06.2019 - 02.2020
  • Advising and guiding the students to choose an appropriate course for their higher studies
  • Guiding for a smooth admission process.
  • Actively participated and was one of the core member of the organization team in the interview and conference session by the Australian University held at Taj, Bangalore.

Education

Bachelor of Science - B.E in Computer Science

VTU University
Karnataka
06.2014 - 06.2018

Skills

Manual

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Certification

Manual Testing course in ABC technologies

Timeline

Sales Administrator

Stretch Ceilings Me Limited
04.2021 - Current

Software Trainee

Diya Systems
02.2020 - 06.2020

Students Counselor

Overseas Education Service
06.2019 - 02.2020

Manual Testing course in ABC technologies

10-2018

Bachelor of Science - B.E in Computer Science

VTU University
06.2014 - 06.2018

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Liban DsouzaComputer Engineer