Libby Bannister
Dubai
Summary
Goal-oriented experienced Account Manager bringing 9 years of accomplishments in sales and account relations. Capable of establishing competitive structures, managing large customer loads and seeking out new leads with an independent and hardworking approach. Seeking a new professional challenge within a growing team.
Overview
11
11
years of professional experience
Work history
Customer Relationship Manager
Protect Line
11.2021 - Current
- Successfully achieved 150% of given sales target in revenue within 7 of the 12 months learning time frame.
- Took responsibility for personal customer portfolios each day as an after-sales service, continued to grow solid relationships with all new and existing clients to boost sales revenue and customer satisfaction.
- Addressed any issues/concerns with current products and services, took time to go through each policy individually and made any necessary adjustments if needed.
Sales Account Manager
Supertouch
09.2020 - 08.2021
- Delivered sustainable, profitable sales growth against targets and successfully improved territory sales revenue.
- On-boarded new clients with a tailored approach to each individual, this ensured that solid trustworthy relationships were built in order for continued business customer base to grow.
- Strengthened relationships with existing accounts to drive revenue growth.
- Prepared forecasts and mapped resources to most valuable opportunities.
- (RFL: Relocating to Bournemouth)
Sales Account Manager
BTC Activewear
11.2019 - 08.2020
- Performed full account management of 200+ B2B clients in the textiles industry.
- Ran Salesforce reports to analyse customer base and target engagement.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- (RFL: At risk of redundancy due to COVID)
Policy Customer Service Administrator
HomeServe Membership LTD
02.2019 - 11.2019
- Developed appropriate strategies to outline duplicate policies in place for existing policy holders.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- (RFL: Temporary contract)
Customer Service Representative/Value Added Service Sales Team
HomeServe Membership LTD
05.2015 - 10.2016
- Employed active listening and product expertise to successfully resolve inbound queries.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- (RFL: Spent 2 years travelling Asia and Australia)
Education
Shelfield Community Academy
08.2012
Skills
- Sales closing techniques
- New business generation
- After-sales customer service
- Account development
- Territory management
- Networking skills
Timeline
Customer Relationship Manager
Protect Line
11.2021 - Current
Sales Account Manager
Supertouch
09.2020 - 08.2021
Sales Account Manager
BTC Activewear
11.2019 - 08.2020
Policy Customer Service Administrator
HomeServe Membership LTD
02.2019 - 11.2019
Customer Service Representative/Value Added Service Sales Team
HomeServe Membership LTD
05.2015 - 10.2016
Shelfield Community Academy