LIBIN BABY
KANNUR,INDIA
Summary
Friendly Head Waiter always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Talented Head Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Head Waiter
JACOBS GARDEN HOTEL
Bur Dubai, United Arab Emirates
01.2020 - Current
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Covered large parties and events, anticipating planning and staffing needs.
- Maximised covers by monitoring dining room for seating availability.
- Upheld food handling and safety standards.
- Coordinated inventory and restocked condiments and consumables.
- Tended to buffet and made sure food items were quickly replenished.
- Processed payments efficiently to reduce customer wait times.
- Reconciled tills using POS software.
Restaurant Waiter
Ramada Hotel
KOCHI, INDIA
07.2019 - 12.2023
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Head Waiter
MEYDAN
DUBAI, United Arab Emirates
03.2019 - 04.2023
- Delivered quality service by providing warm and welcoming environment.
- Handled customer complaints with poise and grace.
- Prepared cutlery and napkins to pristine standards.
- Coordinated staff schedules according to strengths to build efficient, productive teams for each shift.
Waiter
MEYDAN HOTEL DUBAI
Dubai, United Arab Emirates
03.2018 - 04.2023
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Education
Bachelor of Science - HOTEL MANAGEMENT
YUVAKSHETRA INSTITUTE OF MANAGEMENT STUDIES
PALAKAD, INDIA 03.2017 - 03.2020
Skills
- Up-selling capability
- Accurate money handling
- Health and safety protocol
- Guest relations
- Complaint management
- Bar terminology
- Table service
- Food and beverage pairings
- Dining experiences
- Food allergy knowledge
- Alcohol and smoking laws
- Quick problem solver
- Lightspeed Retail POS system
- Wait staff coordination
- Restaurant administration
Languages
English
Fluent
Malayalam
Fluent
Tamil
Intermediate
Hindi
Intermediate
Timeline
Head Waiter
JACOBS GARDEN HOTEL
01.2020 - Current
Restaurant Waiter
Ramada Hotel
07.2019 - 12.2023
Head Waiter
MEYDAN
03.2019 - 04.2023
Waiter
MEYDAN HOTEL DUBAI
03.2018 - 04.2023
Bachelor of Science - HOTEL MANAGEMENT
YUVAKSHETRA INSTITUTE OF MANAGEMENT STUDIES
03.2017 - 03.2020
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