LIBIN RATHEESAN
Sharjah
Summary
Experienced and dedicated supervisor with a strong background in team leadership, store operations, and customer service. Proficient in inventory management, visual merchandising, stock control, and cash handling. Skilled at training and motivating teams to improve efficiency and sales performance. Demonstrated ability to implement operational strategies, maintain store standards, and enhance customer satisfaction. Committed to ensuring smooth daily operations and contributing to business growth through effective management and problem-solving.
Overview
6
6
years of professional experience
Work History
SUPERVISOR
PUMA SPORTS INDIA PRIVATE LIMITED
India
04.2024 - 12.2024
- Overseeing daily store operations to ensure smooth functioning and efficiency
- Managing staff schedules, assigning duties, and monitoring performance
- Providing guidance and training to store employees to enhance customer service and sales
- Ensuring the store maintains visual merchandising and brand standards
- Handling customer inquiries, resolving issues, and ensuring a positive shopping experience
- Monitoring inventory levels, coordinating stock replenishment, and minimizing losses
- Assisting in achieving sales targets by implementing effective sales strategies
- Ensuring compliance with company policies, procedures, and safety regulations
- Maintaining accurate records of sales, transactions, and store-related reports
- Coordinating with management to improve store performance and meet business objectives
- Supervising cash handling, billing, and financial transactions to prevent discrepancies
OMNI SPORT LEADER COACH
DECATHLON MYSORE ROAD
Bangalore, India
08.2022 - 04.2024
- Leading and managing the fitness department team to ensure smooth store operations
- Overseeing recruitment, training, and development of new team members
- Managing staff schedules and ensuring efficient roster planning
- Monitoring stock levels, ensuring proper stock flow, and coordinating with suppliers
- Forecasting product demand to maintain optimal inventory levels
- Serving as the commercial leader, implementing sales strategies to achieve store targets
- Managing the Scan & Pay system to enhance customer experience and streamline transactions
- Handling customer queries and support through the User Happiness Chat at the national level
- Conducting training sessions on cardio equipment and apparel for city-wide teams
- Optimizing store performance by analyzing sales data and implementing improvements
- Overseeing merchandising strategies to enhance product visibility and sales
- Ensuring adherence to company policies, standards, and best practices
- Joined as a full-time Omni Sport Leader in the fitness department
- Promoted to Omni Sport Leader Coach in December 2023
OMNI SPORT LEADER
DECATHLON ANUBHAVA
Bangalore, India
07.2018 - 06.2022
- Provided product recommendations and guidance to customers based on their needs
- Contributed to visual merchandising by maintaining attractive and organized product displays
- Monitored stock levels, coordinated stock replenishment, and ensured product availability
- Assisted in cash handling, billing, and financial transactions to maintain accuracy
- Developed a strong understanding of store workflows and operational procedures
- Supported promotional activities and in-store events to boost customer engagement
- Ensured compliance with company policies, safety protocols, and operational guidelines
- Collaborated with team members to achieve sales targets and enhance store performance
- Conducted product demonstrations and assisted customers in selecting the right fitness equipment
- Maintained records of stock movement and contributed to effective inventory management
- Assisted in training new team members on store operations and customer service best practices
- Provided feedback to management on customer preferences and market trends
- Started as an intern in the CRM department
- Moved to the fitness department as an Omni Sport Leader (part-time)
- Promoted to full-time Sport Leader after 9 months
- Gained experience in visual merchandising, customer management, stock flow, and cash flow
Education
BACHELOR OF BUSINESS ADMINISTRATION -
Shashib College Of management
12.2017
PLUS TWO -
Board of Higher Secondary Examination
Kerala05.2014
SSLC -
Board of Public Examination
Kerala05.2011
Skills
- Store Operations
- Team Leadership
- Customer Service
- Sales Performance
- Visual Merchandising
- Inventory Management
- Stock Replenishment
- Staff Training & Development
- Cash Handling
- Performance Monitoring
- Retail Compliance
- Customer Engagement
- Sales Forecasting
- MS Word
- MS Excel
- MS PowerPoint
- Customer service
- Microsoft outlook, word, and Excel
- Customer focused
Personal Information
- Passport Number: X3686526
- Date of Birth: 07/13/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Music
- Travelling
- Movies
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Kannada
Upper intermediate (B2)
Declaration
Hereby declare that the above particulars of facts and information stated are
true, correct and complete to the best of my belief and knowledge.
Timeline
SUPERVISOR
PUMA SPORTS INDIA PRIVATE LIMITED
04.2024 - 12.2024
OMNI SPORT LEADER COACH
DECATHLON MYSORE ROAD
08.2022 - 04.2024
OMNI SPORT LEADER
DECATHLON ANUBHAVA
07.2018 - 06.2022
BACHELOR OF BUSINESS ADMINISTRATION -
Shashib College Of management
PLUS TWO -
Board of Higher Secondary Examination
SSLC -
Board of Public Examination