LIBIN SUDEVAN

• Supervised staff attendance and coordinated shift coverage to maintain service quality.
• Supported resolution of last-minute staffing issues to reduce service disruption.
• Facilitated client relationship enhancement through proactive coordination and feedback management.
• Contributed to meeting contractual obligations and KPIs to drive operational success.
• Implement process improvements to increase efficiency.
• Ensure compliance with UAE labor laws and company policies.
• Monitor HSE (Health, Safety & Environment) standards.
• Conduct safety briefings and toolbox talks.

• Assisted in coordinating with various stakeholders to ensure smooth transitions of turnaround operations across multiple locations.
• Prepared and sent permits, PPR slot requests, ground handling, and fuel requests while engaging with relevant vendors to support client operations.
• Ensured selection of appropriate agents and vendors, aligning with company policies.
• Monitored flights in real-time to maintain oversight of client operations and facilitate accurate planning.
• Provided clients with regular updates on the status and progress of confirmations and approvals for required services.
• Compiled final flight briefing documents for clients, coordinating with flight planning as needed.
• Processed client requests in accordance with statutory requirements and company policy, maintaining accurate flight records for billing purposes.
• Liaised with civil aviation authorities, handlers, FBOs, and associated vendors globally to follow up on specific requests, ensuring attention to detail throughout the process.

• Served as Flight Controller for airlines including SQ, KE, UL, PR, and AC.
• Oversaw check-in, gate management, boarding procedures, and transfer desk activities.
• Handled special procedures including weapon regulations and UNMR issues.
• Updated passengers on any alterations to flight information in a timely manner.
• Managed staff acceptance processes, finalised flights, and conducted manual regrades.
• Trained in DCS for Altea, AS Connect, and Sabre.

• Monitored overall operations encompassing safety, security, and turnaround coordination to ensure seamless daily operations while ensuring compliance with established standards by handling agents.
• Assisted clients with routing, hotel bookings, fare information, seat selections, special meals, and other assistance as required.
• Performed confirmation and cancellation of flight reservations upon customer request.
• Supervised the baggage handling system, promptly addressing customer complaints and tracking lost luggage.
• Monitored collections from excess baggage, go-show, wheelchair, and seat sales, reporting findings to the Airport Manager.
• Engaged in weekly review meetings with the Airport Manager and Regional Manager to assess operational performance.
• Evaluated incidents and delays, identifying root causes to prevent future discrepancies.
• Maintained effective communication with relevant departments such as Cargo, Engineering, AOCC, ATC, OCC, load control, ramp, cabin appearance, immigration, and customs for smooth daily operations.
• Identified training needs, communicating actively with the training department to address these requirements.
• Conducted spot checks to ensure operational compliance and evaluate staff performance according to company standards.

Achieved compliance with safety and operational standards for aircraft ground handling, ensuring all departures were timely.

• Secured verification of passenger travel documents, significantly reducing instances of inadequate credentials.
• Identified and escalated fraudulent documents, contributing to strict adherence to immigration regulations.
• Validated the authenticity of visas presented by passengers, enhancing overall security measures.
• Streamlined baggage reconciliation processes through effective management of SITA systems.
• Executed efficient check-in and boarding gate operations, optimising passenger flow.
• Facilitated the smooth loading and unloading of cargo and passenger baggage, improving turnaround efficiency.

• Assisted with cargo operations and administrative tasks, ensuring efficiency in process management.
• Composed and dispatched the First Flight Message for Aerologic Airlines.
• Maintained system updates and managed handling of exports and imports.
• Executed cargo build-up and released ULDs as per operational requirements.
• Prepared NOTOCs for Aerologic Airlines and coordinated ramp operations.

• Assisted in line maintenance operations, ensuring aircraft readiness.
• Engaged in snag rectification and component replacement tasks.
• Facilitated fuel uplift, oil changes, and marshalling operations effectively.