Libina Mary Scaria
Riyadh
Summary
Experienced HR and Sales Administrator with over three years of experience managing HR operations and sales tasks. Proficient in recruitment, onboarding, payroll, and benefits administration, ensuring compliance with company policies and labour laws. Skilled in supporting sales teams with order processing, customer service, and sales reporting. Known for strong organizational skills, attention to detail, and multitasking in dynamic environments. Renowned for enhancing operational efficiency, fostering positive employee relations, and improving customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optometric assistant and administrator
Specsavers
05.2022 - 11.2024
- Built and nurtured positive relationships with customers, leading to increased loyalty and repeat business.
- Adapted communication style to suit a diverse range of customers, ensuring clear and effective dialogue.
- Resolved complex customer issues by investigating problems, developing solutions, and making recommendations for further action.
- Trained new customer advisors, sharing best practices and ensuring high standards of customer service.
- Conducted customer surveys and feedback sessions to gather insights for service improvement.
- Developed a comprehensive FAQ resource to assist customers with common queries, reducing inbound call volumes.
- Handled complaints, providing appropriate solutions and alternatives within time limits; followed up to ensure resolution.
- Maintained confidentiality of customer information in compliance with data protection regulations.
- Managed inbound customer queries via phone, email, and live chat, providing timely and accurate advice.
- Utilised CRM systems to record customer interactions, process orders, and manage customer data efficiently.
HR Administrator
Talk talk mobile phone ltd
12.2021 - 04.2022
- Maintained accurate employee records, including contracts, performance reviews, and personal details.
- Conducted exit interviews, gathering valuable insights to reduce future turnover rates.
- Administered employee onboarding, providing comprehensive orientation sessions to new hires.
- Supported managers in disciplinary proceedings, preparing documentation and advising on best practices.
- Updated employee databases when requested, updating items such as sick pay, maternity and holiday.
- Prepared HR documents for HR manager when requested, completing in a timely and efficient fashion.
- Gathered and analysed data extensively to obtain useful HR metrics.
HR Intern
Bloomax
04.2019 - 05.2019
- Maintained accurate, well-organised company records.
- Contributed to the development of job descriptions, ensuring clarity and alignment with company needs.
- Assisted in the recruitment process by screening CVs, arranging interviews, and communicating with candidates.
- Maintained confidential HR records, including contracts and personal details, with utmost discretion.
Education
MSc Human Resource Management (CIPD) -
Aston University
B.A. English Literature -
Mahatma Gandhi University
03.2020
Skills
- Microsoft Office
- SAP
- Policy and procedure development
- HRIS software
- Marketing
- Stakeholder management
Certification
- CIPD certified (Level 7)
- UNEP (United Nations Environment Programme)
Timeline
Optometric assistant and administrator
Specsavers
05.2022 - 11.2024
HR Administrator
Talk talk mobile phone ltd
12.2021 - 04.2022
HR Intern
Bloomax
04.2019 - 05.2019
B.A. English Literature -
Mahatma Gandhi University
MSc Human Resource Management (CIPD) -
Aston University
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