Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
Timeline
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LIDIA PRAKASH

LIDIA PRAKASH

Dubai

Summary

Experienced professional with a background in customer service and financial management, demonstrating strong organizational skills and attention to detail. Successfully managed daily sales transactions and maintained accurate financial records, ensuring compliance with company policies. Developed effective communication strategies to address customer inquiries and resolve complaints, contributing to improved client satisfaction. Proficient in using accounting software and Excel for data management, supporting operational efficiency.

Overview

10
10
years of professional experience

Work History

Admin cum Accountant

Duba Travel and Tourism
Dubai
01.2025 - Current
  • Assisting customers with travel bookings, visa services, and holiday packages.
  • Handling daily sales transactions and preparing invoices for clients.
  • Maintaining accurate financial records and monitoring accounts receivable/payable.
  • Providing excellent customer service and responding to client inquiries promptly.
  • Processing travel documents and coordinating with airlines, hotels, and visa agencies.
  • Using accounting software and Excel to manage financial data and reports.
  • Generating daily, weekly, and monthly sales reports for management review.
  • Supporting promotional campaigns and upselling services to increase revenue.
  • Managing petty cash and ensuring all transactions comply with company policies.
  • Coordinating with internal teams and external partners to ensure smooth operations.

Customer Service Sales Representative

ABC Cargo Courier Services
Dubai
03.2024 - 02.2025
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our Dubai to India cargo services so that customers can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Arrange schedule on pickup time.
  • Resolving customer complaints quickly and effectively.
  • Identify and escalate customers' requests to managers when there's complex issue.
  • Booking has done through software and details kept in excel.

Office staff

Cochin International Airport India (Aryacon Contractors & Engineers)
01.2019 - 01.2020
  • Documentation related to labors and employees Airport entry permit.
  • Managing filing system.
  • Recording information as needed.
  • Explaining works to Airport officials.
  • Updating paperwork, maintaining documents, and word processing.
  • Performing general office clerk duties and errands.
  • Organizing work schedule in Airport maintenance.
  • Presenting and take permissions related to works from Airport officials.

Office staff

Sankari Metal Industries
01.2015 - 01.2018
  • Handling incoming calls and other communications.
  • Managing filing system.
  • Recording information as needed.
  • Greeting clients and visitors as needed.
  • Updating paperwork, maintaining documents, and word processing.
  • Helping organize and maintain office common areas.
  • Performing general office clerk duties and errands.
  • Coordinating events as necessary.

Education

M Tech - Signal Processing

Government Engineer College
Cherthala, Kerala
03-2014

B Tech - Electronics & Communication Engineering

Cochin Univercity
Cochin, Kerala
03-2011

Skills

  • Works well under pressure
  • Audit support
  • Grant management
  • Intuit quickbooks specialist
  • General ledger accounting
  • Exceptional interpersonal skills
  • Willing to take on added responsibilities
  • Time management
  • Organisational skills
  • Pleasing personality
  • Professional appearance
  • Sincere
  • Dedicated
  • Ambitious worker
  • Customer service
  • Employee training
  • Regulatory compliance
  • Field service engineering
  • Effective communication
  • Automotive electronics

References

Available upon request.

Languages

  • English
  • Malayalam

Personal Information

  • Passport Number: W7477568
  • Passport Expiry Date: 11/24/32
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married
  • Visa Status: Residence Visa

Timeline

Admin cum Accountant

Duba Travel and Tourism
01.2025 - Current

Customer Service Sales Representative

ABC Cargo Courier Services
03.2024 - 02.2025

Office staff

Cochin International Airport India (Aryacon Contractors & Engineers)
01.2019 - 01.2020

Office staff

Sankari Metal Industries
01.2015 - 01.2018

M Tech - Signal Processing

Government Engineer College

B Tech - Electronics & Communication Engineering

Cochin Univercity

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LIDIA PRAKASH