LIE MONIQUE
DUBAI
Summary
Housekeeping professional, prepared for maintaining cleanliness and ensuring guest satisfaction. Expertise in handling diverse cleaning tasks and attention to detail. Known for effective team collaboration and adaptability to changing needs.
Overview
8
8
years of professional experience
Work History
HOUSEKEEPING ATTENDANT
HILTON HOTEL
01.2021 - 07.2025
- Cleaned 30+ assigned guestrooms to exceptionally high standard.
- Turned down rooms more quickly than company average
- Secured guest rooms after performing housekeeping services.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Delivered outstanding service to boost customer retention and referrals.
- Stocked trollies to maintain stable cleaning supplies.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Created precise hotel corners when changing linen to uphold brand standards.
- Stripped and remade beds, placing soiled linen in appropriate area.
- Addressed guests' problems and fulfilled special requests.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Reduced room turnover time by efficiently organizing daily tasks and prioritizing room assignments based on check-out times.
HOUSEKEEPING ATTENDANT
STELLA DIMARE HOTEL 5*
09.2017 - 09.2020
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Delivered special items such as cots and occasional beds to guest rooms, setting up with appropriate linen.
- Replenished additional hotel amenities daily, maintaining guest comfort and satisfaction.
- Provided high-quality cleaning services in rooms daily, working efficiently to meet timeframe demands.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Informed management of potential safety hazards, contributing to a safer environment for both guests and staff members.
- Streamlined housekeeping processes by implementing time-saving techniques and equipment innovations.
- Maintained clear communication with supervisors about completed or outstanding tasks in a timely manner.
- Collaborated with other departments to address maintenance issues, enhancing overall guest experience.
- Received positive feedback from guests regarding the cleanliness and comfort of their accommodations, reinforcing company standards for exceptional service.
Education
Bachelor of Business Administration - BUSINESS MANAGEMENT
HIMS BUEA
Skills
- Room security
- Guest relations
- Linen and toiletry replenishments
- Room tidying
- COSHH compliance
- Housekeeping
- Turndown duties
- Lost and found management
- Supply inventory management
- Dusting surfaces
- Customer service-focused
- Laundry expertise
Languages
English
Fluent
French
Fluent
Timeline
HOUSEKEEPING ATTENDANT
HILTON HOTEL
01.2021 - 07.2025
HOUSEKEEPING ATTENDANT
STELLA DIMARE HOTEL 5*
09.2017 - 09.2020
Bachelor of Business Administration - BUSINESS MANAGEMENT
HIMS BUEA
Personal Information
Education
MERIT
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