Liezel C. Candol
Dubai
Summary
Dedicated Secretary/Receptionist with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data entry, database management, and scheduling. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
5
5
years of professional experience
Work History
Secretary/Receptionist
VKR Entertainment LLC
06.2022 - 08.2024
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Supervision of housekeeping supervisor
- Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems
- Follow all safety and sanitation policies
- Follow departmental policies and procedures and service standards.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Retail Cashier/Document Controller
The Barber Shop LLC.
05.2020 - 06.2022
- Maintained high productivity by efficiently processing cash, credit, and debit payments
- Handled high-volume credit and cash transactions using point-of-sale (POS) systems efficiently
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries
- She greeted all customers warmly to build a welcoming and positive atmosphere within the store.
- I assisted customers by answering questions and fulfilling requests.
- Processed credit, debit card, and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Learned duties for various positions and provided backup at key times.
Retail Cashier/Receptionist
The Nail Spa
04.2019 - 05.2021
- Handled high-volume credit and cash transactions using point-of-sale (POS) systems efficiently
- Smoothly processed incoming orders, handling transactions per day with exceptional accuracy
- Maintained high productivity by efficiently processing cash, credit, and debit payments
- Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty
- Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies.
- She greeted all customers warmly to build a welcoming and positive atmosphere within the store.
- Connected with customers to support positive transaction experiences and address service concerns.
- I assisted customers by answering questions and fulfilling requests.
Education
Associate of Science - BSHRM
University of San Jose Recoletos
Cebu City Of The Philippines04.2003
Skills
- Customer Service
- Expense Tracking
- Office Administration
- Supply Restocking
- Appointment Scheduling
- Sales Support
- Calendar Management
- Cross-Functional Communication
- File Management
- Inventory Purchasing
- Order Processing
- Loss Prevention
- Bagging and Packaging
- Cash Control Accuracy
- Store Cleaning
- POS System Operation
- Exchanges and Refunds
- Product Upselling
- Conflict Management
- Customer Needs Assessment
- Display Setup
- Store Opening and Closing
- Cash Handling
Languages
English
Arabic
Timeline
Secretary/Receptionist
VKR Entertainment LLC
06.2022 - 08.2024
Retail Cashier/Document Controller
The Barber Shop LLC.
05.2020 - 06.2022
Retail Cashier/Receptionist
The Nail Spa
04.2019 - 05.2021
Associate of Science - BSHRM
University of San Jose Recoletos
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