Liezl Joy Sabanal
Abu Dhabi,UAE
Summary
To obtain a position that will allow me to apply the knowledge and skills professionally by sharing technical efforts, discover new things and improve more my potential through field of work.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Client Support/Call Center Agent
CONCENTRIX PHILIPPINE INC.
Cebu City, Philippines
03.2022 - 09.2023
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Attended regular product training to enhance customer advice.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Provide detailed information for the clients to closed sales, achieving profit growth targets or one of the top seller.
- Respond to customer inquiries in a timely manner, providing accurate information and solutions and troubleshoot customer issues and provide technical support as needed.
Account Supervisor/HR Recruitment
PACIFIC ROADLINK LOGISTICS, INC.
Cebu City, Philippines
07.2021 - 03.2023
- Handling manpower and ensuring staff members are in their proper responsibilities
- Handling of administration and record-keeping of applicants
- Orient new hired staff, and supervised and upheld standards of work through their designation areas.
- Leading and having monthly meeting for the staff members with good relationship and for future issues may happen
- Identifying, screening, and interviewing candidates for open positions. And working with hiring managers to determine staffing needs and make final decisions
- Monitoring and Processing for payroll for the staffs
Document Controller/Analyst
PACIFIC ROADLINK LOGISTICS, INC.
Cebu City, Philippines
09.2017 - 04.2020
- Coordinated IBS-clients records and fees and IHTC-PRLI Systems with strong technical knowledge.
- Updating and maintaining document management systems and physical records.
- Assist truck boy for the documents they needed to bring and give or submit after fulfilling all the deliveries.
- Coordinate other staff members and customers regarding existing documents and other documents needed to file.
- Assisting staffs with accessing documents through our document management system.
- Handling intake, scanning, verification, and storing documents. And create forms, and analyze and revise rough copies of company forms. Organize it well.
Product Engineer/Research Development
PHILIPPINE KENKO CORPORATION
Cebu City, Philippines
05.2016 - 03.2017
- Developing and testing product designs based on customer needs, market research, and industry trends
- Using computer aided design via AUTOCAD, SolidWorks, Adobe Illustrator for making other design for the product and new product
- Fabricating parts after Illustrating with measurements via AutoCad/ADOBE illustrator
- Assisting production worker for making designs via laser machines, lathes and manual processing for the product to make
- Troubleshooting issues and ensuring product quality, usability, and safety.
- Coordinating with the product development team and communicating product strategy
Education
Bachelor of Science - Industrial Engineering
Cebu Technological University
Cebu City, Philippines, 6004 06.2011 - 04.2016
High School Diploma -
Sto. Tomas College
Cebu City, Philippines 604 03.2007 - 04.2011
Skills
- Proficient in MS Word, PowerPoint, and Excel
- Know how to use AUTOCAD, and Solid works,
- Can finish work on a given time
- Knowledgeable in conducting Time and Motion Study
- Good communication oral and written
- Motivated with good learning attitude
- Reliable and Initiative
- Good Marketing Strategy specifically through sales
- Good in Problem Solving
- Can adopt with new environment
- Know how to handle people professionally
Languages
English
Advanced
Affiliations
- National Certificate Level II in Computer Systems Servicing
- Member of Philippine Institute of Industrial Engineering & Innovator’s Efficacious Society
Timeline
Client Support/Call Center Agent
CONCENTRIX PHILIPPINE INC.
03.2022 - 09.2023
Account Supervisor/HR Recruitment
PACIFIC ROADLINK LOGISTICS, INC.
07.2021 - 03.2023
Document Controller/Analyst
PACIFIC ROADLINK LOGISTICS, INC.
09.2017 - 04.2020
Product Engineer/Research Development
PHILIPPINE KENKO CORPORATION
05.2016 - 03.2017
Bachelor of Science - Industrial Engineering
Cebu Technological University
06.2011 - 04.2016
High School Diploma -
Sto. Tomas College
03.2007 - 04.2011
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