LIJIN JOSEPH
Abu Dhabi,UAE
Summary
Dedicated and results-driven Automobile Engineer with a diverse background encompassing primary years of professional experience in the Automobile industry with UAE Driving License.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Service advisor
Al Ghazal Transport
Abu Dhabi, UAE
06.2023 - 03.2025
- Coordinating with the operation team for vehicle maintenance booking.
- Coordinating and scheduling repair jobs based on priority, availability of technicians
- Complete the repair as per company standard before the scheduled trip of the vehicle, if any delay coordinate with fleet team to arrange the replacement to the customer.
- Ordering parts and follow up with store and ensure that required parts are available for scheduled jobs.
- Overseeing the quality of work being performed and ensuring that repairs meet company standards and customer expectations.
- Working closely withs technicians and other staff to optimize workflow and efficiency in the workshop.
- Generating reports on job status, technician performance, and workshop productivity.
- Ensuring that all safety protocols are followed within the workshop.
Deputy manager
Giga cars- Bangalore, India
Bangalore, UAE
04.2021 - 01.2023
- Improves the speed, quality as well as the efficiency of the work that has been allocated and makes sure that RF costs have been reduced.
- Maintaining quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.
- Analyse and calculate RF costs of procurement team and suggest methods to decrease expenditure.
- Managed the scheduling of workshop commitments, ensuring service reports and supporting paperwork is submitted in accurately and timely manner.
- Identify all issues in parts department and coordinate with vendors for all shipping delays to ensure compliance to time.
- Effectively manages team members, including technicians and advisors, to ensure team objectives and highest quality of work.
Service advisor
Brigade Honda - Bangalore, India
Bangalore
07.2020 - 01.2021
- Greet customers and interact with them to understand their vehicular problems.
- Communicates with technicians about vehicle statuses and ensures that vehicles will be ready for customer on time.
- Actively promoting the Value-added services with the sales-minded professionalism and suggestively sell products and services to clients.
- Provide customers with information and advice on warranty protections, potential cost savings.
- Updating and follow up of Internal Voice of Customer.
Service Engineer & Service Advisor
Motor World Pvt. Ltd- Nandi Toyota
Bangalore, India
03.2017 - 02.2020
- Qualified and confirmed customer complaints and provided advice about vehicle repair and repair duration.
- Prepared cost estimates, including service and repair costs, as well as the cost of spare parts if needed.
- Responded to customer inquiries professionally and thoroughly.
- Maintained and managed a daily record of vehicle repairs and services.
- Monitored work in progress to ensure timely delivery of vehicles to customers.
- Achieved monthly financial targets for labour, parts, and other sales.
- Utilized advanced diagnostic tools to quickly identify faults in machinery components.
Education
Bachelor of Engineering - Automobile Engineering
Anna University
India 04.2012 - 05.2016
Diploma of Education -
St. George Higher Secondary School
India 2010 - 2012
Skills
- Customer Service
- Team Motivation
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Decision Making
- Supervision
Languages
English
Fluent
Hindi
Fluent
Tamil
Fluent
Malayalam
Native
Kannada
Fluent
Certification
- Published an international journal on ‘IDENTIFICATION OF BRAKE FAILURE USING IR SENSOR ‘in international journal of science and computing {DOI 10.4010/2016.580, Volume 6, Issue No.3 Page No.2448 450}
REFERENCE
References available upon request
Timeline
Service advisor
Al Ghazal Transport
06.2023 - 03.2025
Deputy manager
Giga cars- Bangalore, India
04.2021 - 01.2023
Service advisor
Brigade Honda - Bangalore, India
07.2020 - 01.2021
Service Engineer & Service Advisor
Motor World Pvt. Ltd- Nandi Toyota
03.2017 - 02.2020
Bachelor of Engineering - Automobile Engineering
Anna University
04.2012 - 05.2016
Diploma of Education -
St. George Higher Secondary School
2010 - 2012
Similar Profiles
THAJUDHEEN K BASHEERTHAJUDHEEN K BASHEER
Procurement Officer at Al Ghazal Transport (Abu Dhabi National Hotels)Procurement Officer at Al Ghazal Transport (Abu Dhabi National Hotels)
Farhan Ul HaqFarhan Ul Haq
Light vehicle driver at Abu Dhabi National Hotels (Al Ghazal Transport)Light vehicle driver at Abu Dhabi National Hotels (Al Ghazal Transport)
ROHAN SREEKUMARROHAN SREEKUMAR
Logistics & Supply Chain Manager at WOLF TRANSPORT COMPANYLogistics & Supply Chain Manager at WOLF TRANSPORT COMPANY