Lijo Jacob
Dubai
Summary
Customer-orientated, strategic-thinking Sales Professional with over 17 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Overview
18
18
years of professional experience
Work History
Sales manager
zamtrade international dmcc
07.2020 - Current
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Identified and qualified new sales prospects to continually meet targets.
- Achieved exceptional client satisfaction feedback and ratings.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Analysed sales reports to identify trends and update strategies.
Sales supervisor
diamond direct jewellery llc
08.2018 - 08.2020
- Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
- Collected customer and market feedback and reported information to company leadership.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Identified and qualified new sales prospects to continually meet targets.
- Analysed sales to identify top-performing products.
Shop manager
la marquise diamonds watches llc
03.2011 - 06.2018
- Completed opening and closing procedures each day.
- Maintained store cleanliness with detailed checklists and periodic inspections.
- Led team members in establishing standards of first-class customer service.
- Trained and managed shop assistants, building strong sales teams through strategic rostering.
- Hit sales targets by providing motivational training, leading by example and incentivising exceptional results.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Managed staff logistics and day-to-day store operations for optimised financial efficiency.
- Evaluated products to select mix meeting current customer demand.
Sales officer
samra jewellery llc
02.2007 - 04.2010
- Built long-term relationships with customers and generated referrals from existing clients.
- Maintained contact with customers throughout sales and pre-delivery process.
- Understood customer needs to craft exceptional sales journeys.
- Managed client relationships from early stages of sales process through to post-sales
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Education
Diploma - mechanical
Thiagarajar Polytechnic College
Kerala, IndiaAssociate's degree - mechanical
auto cad& pro e
Associate's degree - cnc
pipal institute
Skills
- Retail marketing
- Customer Service
- Sales techniques
- Product knowledge
- Business development
- Market and competitive analysis
- Account management
- Relationship Management
- Continuous improvements
- Sales pipeline management
- Recruiting and hiring
- B2B sales
Languages
English
Fluent
Hindi
Fluent
Arabic
Elementary
Malayalam
Advanced (C1)
Tamil
Elementary
Timeline
Sales manager
zamtrade international dmcc
07.2020 - Current
Sales supervisor
diamond direct jewellery llc
08.2018 - 08.2020
Shop manager
la marquise diamonds watches llc
03.2011 - 06.2018
Sales officer
samra jewellery llc
02.2007 - 04.2010
Diploma - mechanical
Thiagarajar Polytechnic College
Associate's degree - mechanical
auto cad& pro e
Associate's degree - cnc
pipal institute
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