Lijo Jose
Training Consultant
Dubai
Summary
Motivated sales professional offering 7+ years of progressive experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Training Consultant
Zoe Talent Solutions
Dubai
07.2022 - Current
- Solely responsible for maintaining 50 Key Accounts grossing half a million in revenue through an extensive network of business relationships based on the ability to meet the clients need
- Provides accurate estimates in support to potential business and generates referrals
- Actively handles an external support team that monitors services rendered to ensure client success and operational satisfaction
- Manages prospective leads and existing accounts using CRM to accurately forecast revenue and nurture long-term business
- Championed excellent customer service by promptly responding to requests, inquires, suggestions & concerns
- Assessed client needs based on current objectives, supply and demand, and seasonable variables
- Settled customer complaints without needing to involve a manager
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Developed new and improved training programs focused on different areas
- Built constructive trainer and vendor relationships for successful program delivery
- Scheduled and coordinated training sessions, including booking facilities and arranging catering
- Coordinated with department leaders to identify training needs and develop targeted solutions
- Developed and executed strategies to improve lead generation and CRM system performance
Associate - Sales Operations
Think and Learn Pvt Ltd
Bangalore
05.2019 - 03.2022
- Track long term sales data
- Implement new technologies as needed to support marketing and sales teams which results in an increase of 10% of lead generation
- Serve as a liaison between teams and upper management
- Follow ethical practices with consumer and customer data
- Assist marketing teams in determining customer outreach methods
- Monitor and assist with customer retention
- Train staff on new technology and software
- Assist with account management
- Managed customer relations through communication and helpful interactions
- Developed and implemented strategies to increase customer satisfaction and engagement
- Analyzed customer data to identify trends and anticipate customer needs
- Developed and implemented strategies to streamline office operations
- Increased customer service success rates by quickly resolving issues
Business Development Associate
Think and Learn Pvt Ltd
Bangalore
05.2016 - 05.2019
- Conducting market research and analysis to create marketing initiatives for promoting company products
- Acquiring contact information of potential customers through cold calling, internet research and emails
- Initiating and building relationships with customers through phone, marketing mailer campaigns; maintaining database of potential client’s contact number and emails
- Engaging closely with internal team to deliver business services with high level of customer satisfaction
- Improving sales techniques and marketing plans to strengthen business development efforts
- Supporting in achieving targeted revenues from current and new customers
- Reviewed client concerns and recommended appropriate changes to supervisors
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval
- Organized focus groups to design best marketing strategy for product offerings
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities
Education
BCA -
MA College Ramapuram
Ramapuram, Kerala 03.2008 - 05.2011
MCA -
MACFAST Thiruvalla
Thiruvalla, Kerala 06.2011 - 05.2014
Skills
Relationship Building
Key Account Management
Innovative and Competitive
Negotiation and Adaptability
Collaboration
Business Intelligence
Process improvements
Schedule Management
Program implementation
Dependable and Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Training Consultant
Zoe Talent Solutions
07.2022 - Current
Associate - Sales Operations
Think and Learn Pvt Ltd
05.2019 - 03.2022
Business Development Associate
Think and Learn Pvt Ltd
05.2016 - 05.2019
MCA -
MACFAST Thiruvalla
06.2011 - 05.2014
BCA -
MA College Ramapuram
03.2008 - 05.2011