LIKHITHA AVINASH

• Delivered outstanding after-sales care through regular communication with customers.
• Kept clear, detailed customer records to maximise future sales opportunities.
• Built rapport with new and existing customers to boost client retention.
• Plan and coordinate the shipment of goods, including managing schedules and resolving any issues that may arise.
• Maintained expert product knowledge for persuasive, reliable customer guidance.
• Tracked customer satisfaction rates and resolved reported complaints.
• Increased new business through strategic networking and cold calling.
• Understood customer needs to craft exceptional sales journeys.
• Successfully delivered on tasks within tight deadlines.

· Handling all type of Import, Export & Cross Trade Shipments.

· Well versed with Dubai trade & portal.

· Quoting to the clients.

· Handling VAT, Accounts Payable, Accounts Receivable, Financial Analysis and General Reporting.

· Preparing of Bill of lading & AWB’S.

· Handling & solving Customers Problems & quires.

· Following up with overseas agents.

· Preparing SOA to the customers.

· Preparation of Invoices.

· Cash flow management.

· Follow Up for payment collection.

· Getting Approval from shipping line for DG cargos.

· Attending Business Meetings with Clients.

· Arranging Payments to the Overseas Agent.

· Preparing shipments reports & accounts reports on monthly basis.

· Optimizing business processes.

·Negotiating with key suppliers and getting substant ·

discounts.

· Well versed with all Regime type & Declaration Type of Dubai Customs.

· Handled all types of import LCL/FCL and air shipments.

· Handled all type of import & export Dubai customs documentation.

· Arranging D/O collection.

· Coordinating with messengers.

· Updating customers about shipment arrival.

· Receiving inbound calls.

· Provide quality customer service on every call.

· Arranging transportation.

· Well versed in all types of customs BOE passing for both import & export.

· Well versed with the customs inspection procedure for both air & sea shipments.

· Preparing Invoice to the customers.

· Dealing with shipping lines and air lines for import shipments.

· Checking CDR a/c & DP a/c on daily basis.