Lilian Manukar Jegan

• I successfully established myself within Mashreq Bank, gaining comprehensive experience across all aspects of Trade Operations, Automation, and Governance & Controls.
• I had the opportunity to manage all key areas of Trade Operations, including Export, Import, Open TR, Letter of Credit (LC), and Guarantee Issuance.
• I was responsible for delivering operational excellence both in Dubai and offshore locations such as Bangalore, Pakistan, and Egypt, ensuring that Trade Operations consistently met agreed SLAs with the business.
• I played a critical role in managing the smooth transition of Trade Operations from TCS to Mashreq Global Services in Bangalore.
• I led several automation initiatives within Trade, Anti-Money Laundering (AML), and Compliance, including the use of Optical Character Recognition (OCR) for document checking, end-to-end automation for Export LC advising, perpetual compliance screening throughout the trade lifecycle, and the automation of Red Flag detection for trade-based money laundering.
• I also managed a variety of customer experience projects aimed at reducing turnaround times and referral volumes
• Centralization of Sanction clearance unit within Trade Operation.
• Developed multiple control reports to proactively identify potential process failures.
• Meeting business stakeholders to discuss new products, process changes, and strategic developments
• Over the past five years, my role has been marked by successful audits (both internal and external)
• consistently recognized for performance excellence, earning the COE Club Award in both 2020 and 2022.
• Certified in Risk Based Customer Due Diligence, Henley Business School
• Recognized as a top performer since joining Mashreq Bank

(Note: August 2015 to September 2018 was under the payroll of Tata Consultancy Services working in Mashreq Bank, Dubai)

Royal Bank of Canada:

• I served as the Unit Head of Trade Operations for the Royal Bank of Canada (RBC), managing operations across dual locations in Chennai and Mumbai.
• Honored with two invitations to RBC Canada for business visits, where I conducted comprehensive due diligence on Trade Operations and successfully managed the seamless migration of trade operations to TCS.
• Actively involved in monthly governance calls with RBC's senior management, where I provided statistical insights into the health of the process, contributed to strategic planning, and shared best practices across various engagements.
• I was invited to United Arab Bank in Dubai to lead process improvement initiatives and provide training.
• Had a brief but impactful stint with Citibank, where I project-managed the centralization of operations related to LC advising, payments, and documentary collections.
• Played a pivotal role in the migration of the trade platform from TRIMS to Titan, ensuring a smooth transition.

• Lead a team of approx. 60 staff in handling transaction for India Trade Operations.
• Manage the entire trade finance operations from securitizing the documents under LC, Import payments, Outward Payments, Guarantees issuance, booking forward contracts, bill discounting, buyers credit, handling of various SWIFT messages of customer, interbank money transfers, opening of Letters of Credit and amendments.
• Head the Trade advisory team, an integral part of the trade segmentation strategy.
• Responsible for operational risk management and implementation of controls across several processes/business groups. Led all the processes to achieve a ‘Satisfactory’ rating during the internal control & Group Audit reviews in 2010 and external RBI audit in 2011.
• Lead a team of 10-12 Trade service staff in facilitating transactions for customers undertaking trade within North, South I & II and Trade India.
• Instrumental in setting up a trade advisory center which is of first in its kind in India.
• Awarded as a ‘100 Club’ semi-finalist for Q2 – 2009, which is the highest award and the ‘best of the best’ within HSBC.
• Led the TSD team to win the “Team of the year award” at the annual awards ceremony during 2008 & 2009.
• Developed the service delivery model for the Virtual Portfolio/Relationship management team to enhance business through customer engagement and delivered a presentation to, Global Head of Trade & Supply chain.
• Actively involved in building a new model of virtual portfolio management and Trade service channel (TCC) from the time of inception (2006) of TCC in HOPE Chennai.
• Transitioned the TCC team from HOPE Chennai to GSC Hyderabad in 2008.

• Process Documentary Credit issuance, Reimbursement authorization and Claims, Investigations, DC Advising with workability checks and Document Checking for Standard Chartered Trade Services, United States.
• Auditor/checker for Authorization and Claims, Investigations and LC Advising.
• Achieve processing efficiency & quality targets.
• Facilitate process training for new joiners.
• Awarded “Business Champ” for the Q1 2005.
• Awarded “Value Champ” for the Q1 2006.