Lilian Mwangi
Dubai
Summary
Professional verbal and written communication Fluent in English punctual and committed to customer service. Ability to prioritize and multi task Upbeat, outgoing and positive Strong client relationship builder. A motivated team player and results driven leader with a positive attitude that shines through. Committed professional with 3 years of customer service experience. Personal passion for travelling has also helped to step out of the comfort zone, become more open- minded, and equipped with many skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Cabin Crew
Kenya Airways
Nairobi
04.2022 - 12.2023
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction by 5%
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
Lead Hostess
Sofitel Dubai The Palm
Dubai
01.2021 - 02.2022
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Maintained organized and inviting waiting area for guests'' comfort during peak hours.
- Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
- Managed guest waitlists effectively, minimizing wait time by 20 % while still accommodating walk-in customers whenever possible.
Education
Bachelor of Arts - Hospitality Administration And Management
University Of Nairobi
Nairobi,Kenya 09.2015 - 11.2019
Skills
Customer Service
Certification
First Aid Certificate
Timeline
Cabin Crew
Kenya Airways
04.2022 - 12.2023
Lead Hostess
Sofitel Dubai The Palm
01.2021 - 02.2022
Bachelor of Arts - Hospitality Administration And Management
University Of Nairobi
09.2015 - 11.2019
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