Lilian Mwangi
Hostess
Dubai
Summary
ABOUT ME
Professional verbal and written communication .Fluent in English, punctual and committed to customer service. Ability to prioritize and multi task Upbeat, outgoing and positive strong client relationship builder. A team player and a leader with a positive attitude that shines through. Committed professional with 3 years of customer service experience in hospitality. My personal passion for travelling has also led me to step out of my comfort zone, become more open- minded, and has equipped me with many skills.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Hostess
Sofitel Dubai The Palm
Dubai
06.2023 - Current
Duties and responsibilities
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Restaurant Hostess
Hutong Restaurant Dubai
Dubai
12.2021 - 12.2022
Duties and responsibilities
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Certificate - First Aid
St John's Ambulance Training College
Nairobi, Kenya 02.2023 - 04.2023
Certificate - IELTS -Brand Score 6
The British Counsel
Nairobi, KenyaHigh School Diploma -
Kenya Certificate of Secondary Education
Skills
Customer Service
undefinedAdditional Information
- Implemented innovative guest engagement strategies, resulting in a 15% increase in customer satisfaction scores and a 10% boost in positive online reviews.
- Exceptional interpersonal and communication skills to offer quality customer service.
- Excellent problem-solving abilities to address customer concerns and resolve issues.
- Dependable team-player to ensure smooth running of operations in the restaurant.
Reference
Available upon request.
Declaration
I declare that the information provided above is true and correct to the best of my knowledge.
Timeline
Hostess
Sofitel Dubai The Palm
06.2023 - Current
Certificate - First Aid
St John's Ambulance Training College
02.2023 - 04.2023
Restaurant Hostess
Hutong Restaurant Dubai
12.2021 - 12.2022
Certificate - IELTS -Brand Score 6
The British Counsel
High School Diploma -
Kenya Certificate of Secondary Education
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