LILIAN KADAGA MISOGA
JUMEIRA,DUBAI,UAE
Summary
Detail-oriented professional with expertise in data entry and Microsoft Office, complemented by strong organisational skills and efficiency. Proven ability to manage emails effectively while delivering exceptional customer service through clear communication. Committed to leveraging attention to detail in achieving career goals within administrative roles.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Receptionist
Insync Solutions Ltd
Nairobi, Kenya
02.2023 - 03.2025
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained an organised reception area for a professional business environment.
- Assisted with administrative tasks, improving overall functionality of the office.
- Completed data entry tasks whilst adhering to strict deadlines.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Managed phone calls, resulting in effective communication flow within the company.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Handled office petty cash and maintained flawless records.
Logistics Tracking Controller
Security Group Africa Ltd
Nairobi, Kenya
02.2016 - 01.2023
- Operate and monitor tracking platforms including electronic cargo transit systems, Ms Track, Mzone.
- Send timely updates to clients through mail and WhatsApp about the movement of their cargo.
- Respond to alerts such as seal tamper alert, cable cuts and long stoppages.
- Handle incidents to completion and inform management on the same.
- Log incidents in the occurrence book.
Education
Bachelor of Arts - ECONOMICS AND SOCIOLOGY
Egerton University
Nakuru, Kenya 09.2006 - 04.2010
High School Diploma - KENYA CERTIFICATE OF SECONDARY EDUCATION
Mukumu Girls High School
Kakamega, Kenya 02.1997 - 11.2000
Skills
- Attention to Detail
- Data Entry
- Microsoft Office
- Email management
- Customer Service
- Clear communication
- Organisation and efficiency
Affiliations
- Reading newspapers Travelling
Certification
Certificate in basic computer Skills
Timeline
Receptionist
Insync Solutions Ltd
02.2023 - 03.2025
Logistics Tracking Controller
Security Group Africa Ltd
02.2016 - 01.2023
Bachelor of Arts - ECONOMICS AND SOCIOLOGY
Egerton University
09.2006 - 04.2010
High School Diploma - KENYA CERTIFICATE OF SECONDARY EDUCATION
Mukumu Girls High School
02.1997 - 11.2000
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