Lilibeth A. Munoz
Dubai,UAE
Summary
Experienced in community management with a strong focus on RERA and Dubai Land Department compliance, ensuring seamless operations and adherence to regulations. Demonstrates expertise in budgeting and documentation, service charge collection and reporting, as well as managing service providers and contractors. Skilled in fostering positive owner and tenant relations, aiming to enhance community satisfaction and operational efficiency. Strong Knowledge and experience in ISO 9001, 14001 and TS16949. Also, have passed certifications and conducts Auditing, Documentation and Monitors Corrective /Preventive action.
Overview
27
27
years of professional experience
1
1
Certification
Work history
Assistant Community Manager- Residential/Office/Shop
Reliance Owners Association Management Services, UAE
Dubai, UAE
2025.05 - 2026.02
- Ensured community upkeep, common area maintenance, and DLD/RERA compliance.
- Supervised common area operations to maintain asset value and improve environmental quality.
- Responded promptly to owner and tenant inquiries, ensuring high satisfaction.
- Conducted regular site walkthroughs, coordinated issue resolution with site teams, and monitored inspection action tracker for updates.
- Oversaw service provider selection and monitored performance against budget.
- Prepared and managed annual OA budget calendar, ensuring timely submissions and adherence to budget limits.
- Prepared and submitted all requirements for Mollak budget reviews and audits.
- Generated financial and operational dashboard reports for management review.
- Monitored regulatory and statutory compliance across all operations to adhere to legal standards.
Assistant Community Manager
Three60 Community / Kingfield Owners Association Management Services, UAE
Dubai, UAE
2021.06 - 2025.05
- Ensured community upkeep and compliance with DLD/RERA regulations.
- Managed annual OA budget calendar and coordinated RERA submissions to ensure compliance and timely reporting.
- Supported service charge collection and prepared detailed collection reports.
- Generated financial and operational dashboard reports.
- Prepared and submitted Mollak budget review and audit requirements.
- Oversaw service provider selection and performance monitoring to enhance service delivery and maintain operational standards.
- Conducted site inspections and coordinated operational issue resolution.
- Attended Developer and Owner Committee meetings, documenting discussions and decisions.
- Supervised common area operations, enhancing asset value and promoting environmental quality through effective management.
Community Supervisor
The First Group (TFG) Portfolio (The Bridge/The Spirit/The Diamond & The Matrix) & The Medallist, Dubai Sports City, UAE
Dubai, UAE
2021.04 - 2021.05
- Compiled monthly operational reports and integrated dashboards to provide clear insights for decision-making.
- Assisted in preparing OA budget and fulfilling RERA submission requirements, ensuring compliance and financial accuracy.
- Resolved owner/tenant requests within 48 hours through email, phone, and portal, enhancing communication efficiency.
- Conducted site walkthroughs and resolved operational issues.
- Supported service charge recovery and policy implementation.
- Organised documentation and notices for OC meetings to ensure all participants were informed and prepared.
Community Management Executive
Three60 Owners Associations Management Services LL
Dubai, UAE
2017.12 - 2021.03
- Addressed owner inquiries and coordinated resolution of operational issues to enhance community satisfaction.
- Maintained accurate owner/tenant database and processed ownership transfers within 7 days.
- Prepared service charge collection reports and facilitated debt recovery efforts.
- Assisted in annual budget preparation and board meeting documentation.
- Prepared and submitted Mollak budget requirements and ensured timely invoice issuance.
- Uploaded budgets and documents into Mollak and coordinated with ERES for invoicing.
- Performed administrative tasks to ensure seamless community operations and support overall management.
Quality Management Systems Head / Lead Auditor / Document Controller
All Transport Network Inc.
Manila, Philippines
2012.07 - 2017.08
- Ensured compliance with Quality Management System requirements to uphold quality standards.
- Managed document control processes for hard and electronic copies, facilitating efficient access and retrieval.
- Coordinated correspondence, meeting arrangements, minutes, and agenda distribution to streamline communication.
- Monitored accounts receivable and reviewed payables and petty cash.
Quality Assurance Supervisor / DMR / Document Control Head / Trainer
Bell Electronics Corporation
Calamba, Philippines
2010.02 - 2012.06
- Documented QA procedures and trained manufacturing teams to improve adherence to quality standards.
- Ensured compliance with ISO standards for document handling and retention, minimising risk of non-conformance.
- Conducted internal audits for ISO/TS 16949 and EMS 14001.
- Analysed customer quality concerns and implemented corrective actions to enhance customer satisfaction.
Quality Control Inspector
Fastech Advance Assembly
Cabuyao, Philippines
2006.03 - 2010.01
- Evaluated incoming and outgoing materials against specifications to uphold quality control measures.
- Inspected assembly devices according to sampling plans to maintain quality standards.
- Monitored compliance with assembly requirements and housekeeping standards to ensure operational integrity.
Quality Control Trainee
South Pacific Sugar Central Refinery
Iloilo, Philippines
1999.01 - 2006.02
- Analysed water samples and monitored raw materials to ensure compliance with quality standards.
Education
B.Sc. in Chemical Engineering - Chemical Engineering
University of San Agustin
IloiloSkills
- Community Management
- RERA & Dubai Land Department Compliance
- Budgeting & Documentation
- Service Charge Collection & Reporting
- Service Provider & Contractor Management
- Owner & Tenant Relations
Certification
- Quality Management Systems
- TrainingM-100 RERA Certified
- Mollak System OrientedISO 9001 / 14001, TS 16949, ISO 19011
- Lead Assessor (LATC RABQSA)
- Internal Audit & ISO Documentation
- Software: Cargo Wise One, SAP, My strata, Propezy
- Valid UAE Driving License
LANGUAGES
English
Tagalog/Ilonggo
Timeline
Assistant Community Manager- Residential/Office/Shop
Reliance Owners Association Management Services, UAE
2025.05 - 2026.02
Assistant Community Manager
Three60 Community / Kingfield Owners Association Management Services, UAE
2021.06 - 2025.05
Community Supervisor
The First Group (TFG) Portfolio (The Bridge/The Spirit/The Diamond & The Matrix) & The Medallist, Dubai Sports City, UAE
2021.04 - 2021.05
Community Management Executive
Three60 Owners Associations Management Services LL
2017.12 - 2021.03
Quality Management Systems Head / Lead Auditor / Document Controller
All Transport Network Inc.
2012.07 - 2017.08
Quality Assurance Supervisor / DMR / Document Control Head / Trainer
Bell Electronics Corporation
2010.02 - 2012.06
Quality Control Inspector
Fastech Advance Assembly
2006.03 - 2010.01
Quality Control Trainee
South Pacific Sugar Central Refinery
1999.01 - 2006.02
B.Sc. in Chemical Engineering - Chemical Engineering
University of San Agustin