Lilumani Shrestha
operations supervisor
Dubai,United Arab Emirates
Summary
Career experience
Dynamic, energetic, professional with record of achievement and growth. Providing results in highly competitive markets. Adopt at driving growth of company targets & Goals. Tenacious in securing customers' loyalty and forging strong relationships with customers. Assess, evaluate, establish, and develop business opportunities for the company. Responsible For reviewing and analysing, the new initiatives and with Companies and Customers.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work history
Live Ops Supervisor
FENIX GULF SCOOTER LLC
Dubai, UAE
01.2021 - Current
- Oversee efficiency of operational processes
- Monitor and report on department performance
- Supervise and train employees
- Managing a team of 15+ field experts and Associates
- Closely worked with the senior management in brainstorming sessions
- Ensure the availability of scooters
- Motivating field experts and Associates to achieve the full potential towards the role
- Active Involvement with teams and follow up for the deployment and collection of scooters
- Identify hotspots for the correct location to get more rides
- Make KPIs to evaluate the performance Experts and Field Associates
- Managing weekly roster of each team member, Annual Leave Plan for the Team
- Provide administrative support
- Monitoring field experts and Associates behaviour and ensuring a high level of customer service and good environment within the team.
Pizza maker, Cashier, Phone operator, bike driver, kitchen supervisor
PYRAMID RESTAURANT & BAR
Pokhara Nepal
10.2011
- Take orders from the customers on phone as well as in counter
- Upselling of products by suggestive sales with product knowledge
- Proper handling of cash with correct changes
- Ensure the counter equipment's and materials are maintained and in right condition
- Check the satisfaction of guest & handling complaints
- Pizza making (slapping, saucing, making, preparation, quality control
- Daily, weekly, monthly inventory / ordering.
Team leader
Fetchr
01.2016 - 01.2021
- Worked with multiple departments, including C-TO-C service, First mile Team, B-TO-C service, and Warehouse Operation
- Good listener with good communication skills
- Self-starter and capable of handling responsibility independently
- Quick learner and strongly believer and hard worker
- Honest, reliable, sincere and cordial
- Interested, punctual, teamwork and positive attitude
- Can be the asset to the organization
- Can work for long hours with utmost care and satisfactions.
Bike rider
N_K D Pizza
Studio city, Dubai
02.2015 - 03.2015
Waiter
01.2011 - 03.2011
- Welcome the guest being friendly and attentive with them
- Provide excellent services to the entire guest encountered
- Explain the menu items and ingredients to the customers
- Ensure accuracy, quality, and proper presentation of orders
- Suggestive selling with product knowledge
- Manage the proper handling of accounting and cash.
Education
Higher Secondary Education -
Higher Secondary Education Board, Nepal
Skills
- Computer office package (word, excel, PowerPoint, Internet, Photoshop)
- Waiter training from Singapore
- Food safety & food hygiene training from Dubai Municipality
- Good knowledge of Enterprise resource planning (ERP), warehouse management system (WMS), MSWORD, EXCEL
Languages
English
Nepali
Hindi
Personal Information
- Height: 5'4
- Passport Number: 07976756
- Passport Date Of Issue: 10/20/14
- Passport Place Of Issue: Jhapa, Nepal
- Passport Expiry Date: 10/19/24
- Date of birth: 04/26/90
- Nationality: Nepalese
- Marital status: Married
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Live Ops Supervisor
FENIX GULF SCOOTER LLC
01.2021 - Current
Team leader
Fetchr
01.2016 - 01.2021
Bike rider
N_K D Pizza
02.2015 - 03.2015
Pizza maker, Cashier, Phone operator, bike driver, kitchen supervisor
PYRAMID RESTAURANT & BAR
10.2011
Waiter
01.2011 - 03.2011
Higher Secondary Education -
Higher Secondary Education Board, Nepal
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