Resource Planning Officer
Open To Work
Limbikani Eneya
Etihad Airways
Abu Dhabi,AZ
2
Certifications
11
Years of experience
Planning and scheduling supervisor coordinating Aircraft Engineers and technician coverage, shift rosters, and short-notice replacements for maintenance operations. Oversees line and base maintenance planning, training calendars, and work package timing to keep resources aligned with operational demand and airworthiness. Balances compliance, workforce availability, and daily execution while supporting uninterrupted maintenance flow. Results-driven professional prepared for role with extensive experience in strategic planning and resource allocation. Known for collaboration and achieving results, adapting to changing needs with ease. Proven abilities in project management and effective communication, ensuring alignment with organizational objectives.
Work History
Resource Planning Officer I Etihad Engineering
1 Year 10 Months- Manage riding engineers' roster changes and last-minute sickness cover to protect layover and turnaround operations.
- Oversee allocation of hangar space, specialized tooling, and equipment to keep maintenance work moving efficiently.
- Maintain accurate maintenance records, track deferred defects, and prepare workforce utilization reports for review.
- Apply regulatory and company requirements across planning activities to support airworthiness and quality standards.
- Plan mandatory training, licence renewals, and competency assessments for line and light maintenance technicians.
- Evaluated planning applications against zoning, policy, and regulatory requirements.
- Prepared concise reports, recommendations, and briefing notes for approval decisions.
Resource Planning Administrator
1 Year- Reconciled 1000-1500 overtime entries daily to support payroll and attendance records.
- Supported daily resource management by linking operational teams with administrative processes across the EAS workflow.
- Managed sickness follow-ups, holiday approvals, and shift-swap processing for staff missing rostered duties.
- Reviewed HR policies regularly and recommended process improvements when current practices created operational clashes.
- Built staff allocation plans from flight schedules and operational needs, using scenario analysis to optimize available resources.
- Monitored KPIs, reported manpower planning and budget utilization, updated training records, and arranged overtime to cover demand.
- Coordinated administrative workflows, maintaining accurate records and timely correspondence across departments.
- Evaluated staff performance and provided coaching to address inefficiencies.
Workplace Coach - Ground Operations
1 Year- Conducted daily coaching sessions for 10-15 new joiners to build early role readiness and policy understanding.
- Delivered induction sessions that introduced new employees to company policies, procedures, and workplace culture.
- Led formalization tours to familiarize new joiners with key areas, resources, and day-to-day workplace navigation.
- Facilitated on-the-job training, using feedback and coaching to strengthen learning transfer and performance improvement.
- Assessed learner proficiency during coaching sessions and released trainees for final evaluation when they were ready.
- Documented coaching activities, safety inspections, and change agent tasks while supporting audits and continuous improvement.
- Developed practice plans aligned with skill-building and team objectives
Guest Service Agent
1 Year 11 Months- Supported flight reservations, itinerary changes, and baggage issue resolution to improve passenger clarity and satisfaction.
- Verified boarding passes, processed seat upgrades, and reissued tickets during overbooking to keep departures moving smoothly.
- Provided connecting passengers with timely transfer information to support seamless flight connections.
- Explained passport, visa, health, insurance, and customs requirements to help passengers meet international travel rules.
- Announced flight schedules, managed queues, and prioritized late check-in passengers to reduce delays and improve flow.
- Assisted passengers with boarding, seat changes, and special service requests using airline systems.
Administration Coordinator - Base Operations
6 Years- Managed daily, weekly, and monthly ride optimization reports and downtime reports to support performance review and operational improvements.
- Consolidated daily, weekly, and monthly crew call-in reports for performance review and operational improvements.
- Conducted weekly inventory spot checks across park operations, verifying labeling, stock placement, and corrective follow-up for spill issues.
- Uploaded and maintained daily attendance reporting in Oracle to support payroll processing and accurate workforce records.
- Recorded technical operating times and updated downtime descriptions in the ride fault records system for quality reporting.
- Coordinated with downtime technical teams during and after operations to support ride maintenance and guest safety.
- Provided administrative support by organizing files, creating spreadsheets, managing documents, and handling scanning, printing, and photocopying.
Education
Bachelor of Science - Business Administration and Management
- IATA Foundation Diploma in Travel and Tourism
Skills
Planning and scheduling system
Resource management system (RMS)
Crew operations monitoring
Manpower optimization
Roster optimization
Workforce scheduling
Overtime planning
Resource allocation
Capacity planning
Workforce forecasting
Operational reporting
Regulatory compliance
Demand forecasting
Stakeholder engagement
KPI tracking
Scenario analysis
Deferred defects
Certification
General ELTS Overall Band Score 6
Timeline
Resource Planning Officer I Etihad Engineering
Etihad Airways
01.2025 - CurrentRead More
Resource Planning Administrator
Etihad Airways
01.2024 - 01.2025Read More
Workplace Coach - Ground Operations
Etihad Airways
01.2023 - 01.2024Read More
Guest Service Agent
Etihad Airways
01.2021 - 12.2022Read More
Administration Coordinator - Base Operations
Dubai Parks and Resorts
01.2016 - 01.2022Read More
University of the People
Bachelor of Science from Business Administration and Management
Read More
Blue Ocean Academy
from IATA Foundation Diploma in Travel and Tourism
Read More