Lina Abouafache
Dubai
Summary
- Self-motivated Online Marketer highly experienced in diverse e-commerce marketing strategies. Knowledgeable about affiliate support, SEO and direct email techniques. Develops effective landing pages and website stores that achieve high traffic rates.
- Results-driven Online Marketer adept at writing copy, developing strategies and analyzing data to optimize plans. Focused and industrious team player with top-notch problem-solving, communication and organizational skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Revenue Optimization Analyst
UAE NATIONAL GRADUATE TRAINEES
06.2017 - Current
- Collected and analyzed data to improve strategies.
- Created and managed landing pages for products.
- Developed and implemented techniques for increasing page visits and likes.
- Managed paid search campaigns using CBI and ROWB platforms.
- Monitored and evaluated flight analytics to identify trends and opportunities for improvement.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Researched and analyzed industry trends to inform search marketing strategies.
FLIGHT ANALYSIS COORDINATOR
RO-INVENTORY CONTROL
09.2014 - 05.2017
- Coordinated meal counts with customer counts for each day's flights.
- Communicated problems and delays and handled relevant paperwork.
- Communicated with onboard service staff to determine flight components such as passenger counts, special meals and crew meals.
- Supported operations by managing professional communications, tracking data and managing records.
- Compiled data and prepared aviation operations and aviation safety reports.
SENIOR CUSTOMER SERVICES AGENT (SKYWARDS)
SKYWARDS OPERATIONS
04.2012 - 09.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
SENIOR CUSTOMER SERVICES AGENT (SKYWARDS)
SKYWARDS OPERATIONS
10.2010 - 01.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
SENIOR CUSTOMER SERVICES AGENT (SKYWARDS)
NATIONAL RECRUITMENT - SUPERNUMERARY
10.2010 - 01.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Admin
Rashid Hospital Library
06.2009 - 07.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Education
BBA - Business Administration Minor Accounting
AMERICAN UNIVERSITY IN THE EMIRATES
Dubai12.2016
High School - School
Al Rashid School
Dubai06.2009
Skills
- Problem-Solving
- Clerical Support
- Team Building
- Public Speaking
- Attention to Detail
- Decision-Making
- Organization and Time Management
- Quality Assurance
- Flexible and Adaptable
Certification
- NameTraining-Oryx Level - Inventory TrainingNumber/IDIssuing Organization / Training StatusAttendedIssue DateMar-22Expiration DateMar-22Location
- NameTraining-Visual Insight in CBI MicrostrategyNumber/IDIssuing Organization / Training StatusAttended and Passed with DistinctionIssue DateApr-19Expiration DateApr-19Location
- NameTraining-Strategic Thinking - Choosing the Future NowNumber/IDIssuing Organization / Training StatusAttended and AppliedIssue DateOct-18Expiration DateOct-18Location
- NameTraining-Training Yourself for Personal Excellence (TYPE)Number/IDIssuing Organization / Training StatusAttendedIssue DateMar-18Expiration DateMar-18Location
- NameTraining-Mastering PresentationsNumber/IDIssuing Organization / Training StatusAttendedIssue DateSep-17Expiration DateSep-17Location
- NameTraining-AQUA for Revenue OptimisationNumber/IDIssuing Organization / Training StatusAttendedIssue DateMar-16Expiration DateMar-16Location
- NameTraining-Target.com for Revenue OptimisationNumber/IDIssuing Organization / Training StatusAttendedIssue DateMar-16Expiration DateMar-16Location
- NameTraining-Cview for Revenue OptimisationNumber/IDIssuing Organization / Training StatusAttendedIssue DateMar-16Expiration DateMar-16Location
- NameTraining-MS Excel 2010 - Advanced LevelNumber/IDIssuing Organization / Training StatusAttended and Found CompetentIssue DateFeb-16Expiration DateFeb-16Location
- NameTraining-MS Excel 2010 - BasicNumber/IDIssuing Organization / Training StatusAttended and PassedIssue DateFeb-16Expiration DateFeb-16Location
- NameTraining-Log Keeping Training / ExercisingNumber/IDIssuing Organization / Training StatusAttendedIssue DateOct-15Expiration DateOct-15Location
- NameTraining-Cview for Revenue OptimisationNumber/IDIssuing Organization / Training StatusAttendedIssue DateAug-15Expiration DateAug-15Location
- NameTraining-Revenue Optimisation - Induction for Real Time Dynamic PricingNumber/IDIssuing Organization / Training StatusAttendedIssue DateSep-14Expiration DateSep-14Location
- NameTraining-Revenue Optimisation - InductionNumber/IDIssuing Organization / Training StatusAttendedIssue DateSep-14Expiration DateSep-14Location
- NameTraining-English Language Essentials - Level 3Number/IDIssuing Organization / Training StatusAttendedIssue DateApr-13Expiration DateJul-13Location
- NameTraining-Skywards Service Centre FoundationNumber/IDIssuing Organization / Training StatusAttended and Found CompetentIssue DateJan-11Expiration DateFeb-11Location
- NameTraining-English MattersNumber/IDIssuing Organization / Training StatusAttendedIssue DateOct-10Expiration DateDec-10Location
Timeline
Revenue Optimization Analyst
UAE NATIONAL GRADUATE TRAINEES
06.2017 - Current
FLIGHT ANALYSIS COORDINATOR
RO-INVENTORY CONTROL
09.2014 - 05.2017
SENIOR CUSTOMER SERVICES AGENT (SKYWARDS)
SKYWARDS OPERATIONS
04.2012 - 09.2014
SENIOR CUSTOMER SERVICES AGENT (SKYWARDS)
SKYWARDS OPERATIONS
10.2010 - 01.2011
SENIOR CUSTOMER SERVICES AGENT (SKYWARDS)
NATIONAL RECRUITMENT - SUPERNUMERARY
10.2010 - 01.2011
Admin
Rashid Hospital Library
06.2009 - 07.2009
BBA - Business Administration Minor Accounting
AMERICAN UNIVERSITY IN THE EMIRATES
High School - School
Al Rashid School
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