Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lina Abouafache

Dubai

Summary

  • Self-motivated Online Marketer highly experienced in diverse e-commerce marketing strategies. Knowledgeable about affiliate support, SEO and direct email techniques. Develops effective landing pages and website stores that achieve high traffic rates.
  • Results-driven Online Marketer adept at writing copy, developing strategies and analyzing data to optimize plans. Focused and industrious team player with top-notch problem-solving, communication and organizational skills.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Overview

14
14
years of professional experience
1
1
Certification

Work History

Revenue Optimization Analyst

UAE NATIONAL GRADUATE TRAINEES
2017.06 - Current
  • Collected and analyzed data to improve strategies.
  • Created and managed landing pages for products.
  • Developed and implemented techniques for increasing page visits and likes.
  • Managed paid search campaigns using CBI and ROWB platforms.
  • Monitored and evaluated flight analytics to identify trends and opportunities for improvement.
  • Conducted market research and competitor analysis to inform search marketing strategies.
  • Researched and analyzed industry trends to inform search marketing strategies.

FLIGHT ANALYSIS COORDINATOR

RO-INVENTORY CONTROL
2014.09 - 2017.05
  • Coordinated meal counts with customer counts for each day's flights.
  • Communicated problems and delays and handled relevant paperwork.
  • Communicated with onboard service staff to determine flight components such as passenger counts, special meals and crew meals.
  • Supported operations by managing professional communications, tracking data and managing records.
  • Compiled data and prepared aviation operations and aviation safety reports.

SENIOR CUSTOMER SERVICES AGENT (SKYWARDS)

SKYWARDS OPERATIONS
2012.04 - 2014.09
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.

SENIOR CUSTOMER SERVICES AGENT (SKYWARDS)

SKYWARDS OPERATIONS
2010.10 - 2011.01
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.

SENIOR CUSTOMER SERVICES AGENT (SKYWARDS)

NATIONAL RECRUITMENT - SUPERNUMERARY
2010.10 - 2011.01
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Admin

Rashid Hospital Library
2009.06 - 2009.07
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.

Education

BBA - Business Administration Minor Accounting

AMERICAN UNIVERSITY IN THE EMIRATES
Dubai
12.2016

High School - School

Al Rashid School
Dubai
06.2009

Skills

  • Problem-Solving
  • Clerical Support
  • Team Building
  • Public Speaking
  • Attention to Detail
  • Decision-Making
  • Organization and Time Management
  • Quality Assurance
  • Flexible and Adaptable

Certification

  • NameTraining-Oryx Level - Inventory TrainingNumber/IDIssuing Organization / Training StatusAttendedIssue DateMar-22Expiration DateMar-22Location
  • NameTraining-Visual Insight in CBI MicrostrategyNumber/IDIssuing Organization / Training StatusAttended and Passed with DistinctionIssue DateApr-19Expiration DateApr-19Location
  • NameTraining-Strategic Thinking - Choosing the Future NowNumber/IDIssuing Organization / Training StatusAttended and AppliedIssue DateOct-18Expiration DateOct-18Location
  • NameTraining-Training Yourself for Personal Excellence (TYPE)Number/IDIssuing Organization / Training StatusAttendedIssue DateMar-18Expiration DateMar-18Location
  • NameTraining-Mastering PresentationsNumber/IDIssuing Organization / Training StatusAttendedIssue DateSep-17Expiration DateSep-17Location
  • NameTraining-AQUA for Revenue OptimisationNumber/IDIssuing Organization / Training StatusAttendedIssue DateMar-16Expiration DateMar-16Location
  • NameTraining-Target.com for Revenue OptimisationNumber/IDIssuing Organization / Training StatusAttendedIssue DateMar-16Expiration DateMar-16Location
  • NameTraining-Cview for Revenue OptimisationNumber/IDIssuing Organization / Training StatusAttendedIssue DateMar-16Expiration DateMar-16Location
  • NameTraining-MS Excel 2010 - Advanced LevelNumber/IDIssuing Organization / Training StatusAttended and Found CompetentIssue DateFeb-16Expiration DateFeb-16Location
  • NameTraining-MS Excel 2010 - BasicNumber/IDIssuing Organization / Training StatusAttended and PassedIssue DateFeb-16Expiration DateFeb-16Location
  • NameTraining-Log Keeping Training / ExercisingNumber/IDIssuing Organization / Training StatusAttendedIssue DateOct-15Expiration DateOct-15Location
  • NameTraining-Cview for Revenue OptimisationNumber/IDIssuing Organization / Training StatusAttendedIssue DateAug-15Expiration DateAug-15Location
  • NameTraining-Revenue Optimisation - Induction for Real Time Dynamic PricingNumber/IDIssuing Organization / Training StatusAttendedIssue DateSep-14Expiration DateSep-14Location
  • NameTraining-Revenue Optimisation - InductionNumber/IDIssuing Organization / Training StatusAttendedIssue DateSep-14Expiration DateSep-14Location
  • NameTraining-English Language Essentials - Level 3Number/IDIssuing Organization / Training StatusAttendedIssue DateApr-13Expiration DateJul-13Location
  • NameTraining-Skywards Service Centre FoundationNumber/IDIssuing Organization / Training StatusAttended and Found CompetentIssue DateJan-11Expiration DateFeb-11Location
  • NameTraining-English MattersNumber/IDIssuing Organization / Training StatusAttendedIssue DateOct-10Expiration DateDec-10Location

Timeline

Revenue Optimization Analyst

UAE NATIONAL GRADUATE TRAINEES
2017.06 - Current

FLIGHT ANALYSIS COORDINATOR

RO-INVENTORY CONTROL
2014.09 - 2017.05

SENIOR CUSTOMER SERVICES AGENT (SKYWARDS)

SKYWARDS OPERATIONS
2012.04 - 2014.09

SENIOR CUSTOMER SERVICES AGENT (SKYWARDS)

SKYWARDS OPERATIONS
2010.10 - 2011.01

SENIOR CUSTOMER SERVICES AGENT (SKYWARDS)

NATIONAL RECRUITMENT - SUPERNUMERARY
2010.10 - 2011.01

Admin

Rashid Hospital Library
2009.06 - 2009.07

BBA - Business Administration Minor Accounting

AMERICAN UNIVERSITY IN THE EMIRATES

High School - School

Al Rashid School
  • NameTraining-Oryx Level - Inventory TrainingNumber/IDIssuing Organization / Training StatusAttendedIssue DateMar-22Expiration DateMar-22Location
  • NameTraining-Visual Insight in CBI MicrostrategyNumber/IDIssuing Organization / Training StatusAttended and Passed with DistinctionIssue DateApr-19Expiration DateApr-19Location
  • NameTraining-Strategic Thinking - Choosing the Future NowNumber/IDIssuing Organization / Training StatusAttended and AppliedIssue DateOct-18Expiration DateOct-18Location
  • NameTraining-Training Yourself for Personal Excellence (TYPE)Number/IDIssuing Organization / Training StatusAttendedIssue DateMar-18Expiration DateMar-18Location
  • NameTraining-Mastering PresentationsNumber/IDIssuing Organization / Training StatusAttendedIssue DateSep-17Expiration DateSep-17Location
  • NameTraining-AQUA for Revenue OptimisationNumber/IDIssuing Organization / Training StatusAttendedIssue DateMar-16Expiration DateMar-16Location
  • NameTraining-Target.com for Revenue OptimisationNumber/IDIssuing Organization / Training StatusAttendedIssue DateMar-16Expiration DateMar-16Location
  • NameTraining-Cview for Revenue OptimisationNumber/IDIssuing Organization / Training StatusAttendedIssue DateMar-16Expiration DateMar-16Location
  • NameTraining-MS Excel 2010 - Advanced LevelNumber/IDIssuing Organization / Training StatusAttended and Found CompetentIssue DateFeb-16Expiration DateFeb-16Location
  • NameTraining-MS Excel 2010 - BasicNumber/IDIssuing Organization / Training StatusAttended and PassedIssue DateFeb-16Expiration DateFeb-16Location
  • NameTraining-Log Keeping Training / ExercisingNumber/IDIssuing Organization / Training StatusAttendedIssue DateOct-15Expiration DateOct-15Location
  • NameTraining-Cview for Revenue OptimisationNumber/IDIssuing Organization / Training StatusAttendedIssue DateAug-15Expiration DateAug-15Location
  • NameTraining-Revenue Optimisation - Induction for Real Time Dynamic PricingNumber/IDIssuing Organization / Training StatusAttendedIssue DateSep-14Expiration DateSep-14Location
  • NameTraining-Revenue Optimisation - InductionNumber/IDIssuing Organization / Training StatusAttendedIssue DateSep-14Expiration DateSep-14Location
  • NameTraining-English Language Essentials - Level 3Number/IDIssuing Organization / Training StatusAttendedIssue DateApr-13Expiration DateJul-13Location
  • NameTraining-Skywards Service Centre FoundationNumber/IDIssuing Organization / Training StatusAttended and Found CompetentIssue DateJan-11Expiration DateFeb-11Location
  • NameTraining-English MattersNumber/IDIssuing Organization / Training StatusAttendedIssue DateOct-10Expiration DateDec-10Location

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Lina Abouafache