LINA BELARIBI
Dubai
Summary
Dedicated and results-driven professional with 2 years of experience as a Travel Agent at MSC Cruises. Proven ability to provide outstanding customer service, handle inquiries, and resolve issues efficiently. Strong knowledge of MSC Cruises policies and practices, complemented by excellent communication and problem-solving skills. Eager to utilize expertise in travel industry trends, destination knowledge, and customer service to excel as a Travel Consultant.
Overview
3
3
years of professional experience
Work History
Travel Consultant
MSC Cruises
12.2022 - 12.2023
- Provided personalized travel recommendations based on client preferences and budget
- Collaborated with clients to plan and book cruise vacations, ensuring accuracy
- Processed bookings, reservations changes, and additional services using the reservation system
- Handled high volume of inquiries with professionalism and across multiple communication channels
- Managed client relationships, addressing concerns and staying updated on industry trends for accurate assistance.
Contact Centre Agent
MSC Cruises
04.2021 - 12.2022
- Handled travel agencies' calls, ensuring compliance with Service Standards and Procedures
- Responded promptly and accurately to travel agents' requests via phone, email, or fax
- Promoted MSC Cruises' products and services, emphasizing their features and benefits
- Utilized reservation system for telephone sales, bookings, and reservations changes
- Assisted travel agents with specialized support, addressing special requests and needs.
Education
Bachelor's degree in literatures and foreign Languages -
Kasdi Merbah
01.2021
Skills
- Client Consultation and needs assessment
- Travel itinerary planning and customization
- Destination knowledge and research
- Sales and upselling techniques
- Exceptional customer service and relationship building
- Negotiation skills
- Ethics and integrity
Certifications And Skills
- TICO (Travel Industry Council of Ontario) Certified 2023
- MS Office Suite
- Proficient in Online Reservation Software
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
French
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Travel Consultant
MSC Cruises
12.2022 - 12.2023
Contact Centre Agent
MSC Cruises
04.2021 - 12.2022
Bachelor's degree in literatures and foreign Languages -
Kasdi Merbah
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