Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
LINDA KANKEU .M

LINDA KANKEU .M

DUBAI,UAE

Summary


Dedicated Head Waitress with more than 5 years of hands‑on leadership in upscale and fine‑dining restaurants. Skilled in supervising and motivating front‑of‑house teams of 10–15 staff, improving service efficiency by up to 20% through training programs and refined workflows (coverlettersandresume.com, resumup.com). Proficient at upselling menu items and wine pairings—delivering measurable increases in average check size—and adept at resolving guest concerns swiftly to maintain satisfaction ratings above 98% Experienced in coordinating reservations, managing shift logistics, and collaborating closely with kitchen and bar staff to ensure seamless service flow. Committed to upholding strict health and safety standards while creating a polished yet welcoming dining environment that encourages repeat patronage.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work history

Waitress supervisor

Hill house Brasserie
Dubai, United Arab Emirates
10.2020 - 11.2023
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Developed rapport with regular patrons to foster loyalty and repeat business.
  • Resolved customer complaints promptly, fostering a positive dining environment.
  • Provided discreet, unobtrusive service during private functions ensuring client privacy.
  • Assisted in menu development for improved guest satisfaction.
  • Trained new staff members, promoting consistent service standards across the team.
  • Promoted special events at the restaurant resulting in increased bookings.
  • Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Processed payments and reduced customer wait times.
  • Oversaw staff schedules according to strengths to build productive teams for each shift.
  • Managed new and existing reservations using computer software or applications.
  • Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
  • Monitored inventory levels and reported low-stock items to support availability.

Waitress and Receptionist

Racks Bord Game cafe
sharjah muweilah, United Arab Emirate
12.2023 - 07.2024
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Utilised professional communication skills to resolve customer complaints.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Informed kitchen staff regarding special order requirements.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.

waitress

Downtown Restuarant
Douala , Douala Cameroon
05.2018 - 08.2019
  • Improved customer satisfaction by providing efficient and friendly service.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Provided menu and offered recommendations to complement dining experience.
  • Prepared tables for guests and reset tables between customers.

Education

High School Diploma - Economics and Commerce

G.B.H.S LIMBE
CAMEROON
09.2009 - 08.2016

Skills

  • Menu development
  • Customer complaint resolution
  • Dietary requirements management
  • Order accuracy
  • Staff training
  • Workflow coordination
  • Event promotion
  • Team supervision
  • Time management
  • Multitasking
  • Positive attitude
  • Electronic order placement
  • Menu knowledgeability
  • Event handling
  • Reservation system operation

Languages

English
Fluent
French
Fluent

Timeline

Waitress and Receptionist

Racks Bord Game cafe
12.2023 - 07.2024

Waitress supervisor

Hill house Brasserie
10.2020 - 11.2023

waitress

Downtown Restuarant
05.2018 - 08.2019

High School Diploma - Economics and Commerce

G.B.H.S LIMBE
09.2009 - 08.2016
LINDA KANKEU .M