Dedicated Head Waitress with more than 5 years of hands‑on leadership in upscale and fine‑dining restaurants. Skilled in supervising and motivating front‑of‑house teams of 10–15 staff, improving service efficiency by up to 20% through training programs and refined workflows (coverlettersandresume.com, resumup.com). Proficient at upselling menu items and wine pairings—delivering measurable increases in average check size—and adept at resolving guest concerns swiftly to maintain satisfaction ratings above 98% Experienced in coordinating reservations, managing shift logistics, and collaborating closely with kitchen and bar staff to ensure seamless service flow. Committed to upholding strict health and safety standards while creating a polished yet welcoming dining environment that encourages repeat patronage.