LINDSAY Nyamundanda
SHARJAH,United Arab Emirates
Summary
Dynamic and results-oriented professional with a target-driven attitude and robust negotiation skills. Proven expertise in partner relationship building, lead generation, and customer engagement. Adept at CRM software operation and technical proficiency, ensuring effective follow-up persistence. Committed to leveraging skills for continued career growth in a challenging environment.
Overview
4
4
years of professional experience
Work history
Telesales agent
Nestr real estate
Dubai, United Arab Emirates
2025.07 - Current
- Maintained up-to-date knowledge of industry trends to provide informed recommendations.
- Handled difficult customers tactfully to ensure minimal complaints and return business.
- Displayed extensive product knowledge whilst handling customer queries.
- Managed a high volume of inbound calls, ensuring customer needs were met promptly.
- Exhibited strong negotiation skills during sales calls resulting in advantageous deals for the company.
- Demonstrated active listening skills whilst dealing with customers' concerns or complaints.
- Identified potential leads through strategic cold calling techniques, generating new business opportunities.
- Built strong customer relationships with exceptional communication skills.
- Delivered persuasive sales pitches for successful up-selling and cross-selling.
Tech support analyst
FOUNDEVER
Warszawa, Poland
2023.05 - 2024.02
- Routed inbound calls to relevant departments to accelerate problem resolution.
- Used call scripting to improve call-centre decision-making and daily throughput.
- Monitored computer systems to manage queues and maintain timely responses.
- Enhanced user experience by troubleshooting and resolving technical issues effectively.
- Executed software installations to ensure efficient systems operation.
Project planner
Alstom
Katowice, Poland
2022.10 - 2023.04
- Managed resources effectively to maximise productivity.
- Streamlined communication process for improved project efficiency.
- Analysed complex data sets for informed decision-making processes.
- Handled unexpected changes efficiently, mitigated possible adverse effects on projects.
- Developed detailed schedules for timely completion of tasks.
- Monitored ongoing projects regularly, ensured adherence to plan.
- Delivered exceptional service to clients, maintaining relationships for future business opportunities.
Education
Bachelor of Engineering - Artificia Intelligence and Dta Analysis
BIG INSTITUTE COLLEGE
Sahara centre United Arab Emirates 2024.11 -
Skills
- Target driven attitude
- Partner relationship building
- Robust negotiation
- Technical proficiency
- CRM software operation
- Follow-Up persistence
- Lead generation
- Customer engagement
Timeline
Telesales agent
Nestr real estate
2025.07 - Current
Bachelor of Engineering - Artificia Intelligence and Dta Analysis
BIG INSTITUTE COLLEGE
2024.11 -
Tech support analyst
FOUNDEVER
2023.05 - 2024.02
Project planner
Alstom
2022.10 - 2023.04