Liran Alexander
Dubai
Summary
More than 10 years of experience in Transportations & Logistics with broad experience in optimizing last-mile operations and warehouse management. Strong focus on team collaboration and operational efficiency, ensuring seamless coordination and adaptability to changing demands. Skilled in inventory control, process improvement, and resource allocation, consistently driving successful outcomes and reliability within dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Logistics Operations Supervisor | Last Mile
Noon Express
01.2017 - Current
- Establishing delivery processes: Streamline these processes and procedures to ensure each customer gets the same great experience
- Supervising staff: Oversee employees in different stages of the delivery process, even though they may not be your direct report
- Hold all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer experience
- Managing Customer Expectations: Assess customer feedback and improve procedures accordingly to ensure that great customer service is provided at all times
- Evaluate customer's experience against a set of goals and criteria
- Take action when scores fall below thresholds and work with the Customer Service team to conduct additional research if needed
- Creating Cost Effective Systems: Ensure that processes are efficient and cost effective
- Aim to find ways to reduce costs without affecting the overall customer experience, use continuous improvement to remove unnecessary steps in the process
- Building Partnerships: Build partnerships and liaise with Delivery Service Providers to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise
- Interact with internal and external stakeholders and Senior Leadership to develop and manage change
- Optimized warehouse layout for better space utilization, leading to improved productivity levels.
- Conducted detailed analyses of logistical data to identify trends, forecast demand, and make informed decisions on resource allocation strategies.
- Managed inventory control processes effectively leading to reduced stock shortages or surplus situations.
- Increased operational performance, implementing cost-saving measures in logistics processes.
- Reduced order processing times through effective coordination of team members and resources.
- Managed a team of logistics professionals to ensure seamless coordination between departments and vendors.
- Mentored and developed staff, fostering a positive work environment that encouraged growth and collaboration.
- Enhanced supply chain market place direct ship efficiency with strategic planning and execution of transportation routes.
- Improved customer satisfaction levels by ensuring timely delivery of products and resolving shipment issues promptly.
- Developed and implemented contingency plans to address potential challenges in logistics operations, ensuring minimal disruptions to the supply chain.
- Managed 300 of employees under supervision.
Dispatching Coordinator
Aramex Logistics
01.2014 - 01.2017
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Handling Reverse Logistics for customer-initiated returns and document process.
- Gathered and organized materials to support operations.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- 'Managed approximately 50 incoming calls, emails and faxes per day from customers.
Dispatching Coordinator
Multisystem Technology
01.2012 - 01.2014
- Managing inbound, outbound and inventory.
- Preparing Documents, Performa invoice, packing list etc. And arranging delivery with the associated freight forwarders.
- Follow with suppliers on if there is SED (short / excess/ damages)
- Warehouse Management System run sheet creation and assigning to the fleet leaders
- Maintaining data in the archive master sheet.
- Tracking cargo from the Supplier to final destinations and follow-up.
- Preparing daily reports and sharing to the manager
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed connecting and collaborating with 25 employees in a day.
Education
Bachelor of Commerce - Commerce
Indira Gandhi National Open University
Trivandrum01.2017
Skills
- Warehouse management
- Shipping management
- Client relationship management
- Fleet dispatch
- Team management
- Route optimization
- Operational management
- Inventory control
- Employee supervision
- Safety standards
- Logistics planning
- Transportation management
- Cost reduction strategies
Accomplishments
- Used microsoft excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated the team of thirty in the development of Noon Core and Grocery projects.
- Supervised team of 300 staff members.
- Achieved 98% overall performance in forward leg and reverse leg.
- Achieved 99% through effectively helping to avoid Logistics operational breaches.
Languages
English
Hindi
Urdu
Malayalam
Tamil
Certification
- Awarded best employee of the Q-2015 by Aramex Emirates for exceptional service.
- Operations superstar awarded for the year 2016 by Aramex Emirates.
- Best employee of the Q-2019 at Noon Express logistics.
- Out standing performer of 2023 at Noon Express logistics.
- First aider and CPR certification.
- Basic food handling certification.
Timeline
Logistics Operations Supervisor | Last Mile
Noon Express
01.2017 - Current
Dispatching Coordinator
Aramex Logistics
01.2014 - 01.2017
Dispatching Coordinator
Multisystem Technology
01.2012 - 01.2014
Bachelor of Commerce - Commerce
Indira Gandhi National Open University
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