LISA KOROTKA
Abu Dhabi,U.A.E.
Summary
Accomplished Customer Service Representative in automotive field, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.
Overview
12
12
years of professional experience
Work History
Customer service representative
MERCEDES-BENZ AFTERSALES PASSENGER CARS
Abu Dhabi, UAE
03.2019 - 12.2021
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Document Controller
HEGAZY ENGINEERING CONSULTANCY
Dubai, UAE
01.2018 - 02.2019
- Helped to assimilate key documents for company-wide projects.
- Shared documents at key times to facilitate timely project completion.
- Stored documents using cloud-based systems to drive efficiencies.
- Coordinated Electronic Document Management System (EDMS) with strong technical knowledge.
- Created and completed critical company documents in line with best practices.
Customer Service/Assistant Manager
SUN TOUR GROUP
Dubai, UAE
04.2017 - 11.2017
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Communicated courteously with customers by telephone and email.
- Sought customer feedback and applied data to inform service-level improvements.
Customer Service Representative
RCC Logistics
Beijing, China
05.2015 - 02.2017
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
Logistics Coordinator/Auto Parts Sales
UNIVERSAL AUTOMOTIVE GROUP
Melitopol, Ukraine
05.2010 - 02.2014
- Kept appropriate inventory levels by optimising availability against warehouse space.
- Oversaw recording and timely dispatch of loads.
- Communicated with carriers, shipping lines and external haulage contractors.
- Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
- Liaised with customers to provide order updates and confirm delivery dates and requirements.
Education
Certified Star Assistant - Automotive
Daimler Training Center Dubai
UAE 04.2001 -
Mercedes-Benz Regional Training Experience - Automotive
Daimler Training Center Dubai
UAE 04.2001 -
B1 German Language Certificate - Education
VHS Siegburg
NRW, Germany2015
B2 German Language Certificate - Education
VHS Troisdorf
Germany2014
Bachelor degree - English and German linguistics
Melitopol State Pedagogical University
Ukraine /2008 - /2013
Skills
- Written and verbal communication skills
- Relationship-building
- Results oriented
- Excellent administrative abilities
- Operational improvement
- Problem-Solving
Languages
English
Fluent
German
Intermediate
Russian
Native
Ukrainian
Native
Timeline
Customer service representative
MERCEDES-BENZ AFTERSALES PASSENGER CARS
03.2019 - 12.2021
Document Controller
HEGAZY ENGINEERING CONSULTANCY
01.2018 - 02.2019
Customer Service/Assistant Manager
SUN TOUR GROUP
04.2017 - 11.2017
Customer Service Representative
RCC Logistics
05.2015 - 02.2017
Logistics Coordinator/Auto Parts Sales
UNIVERSAL AUTOMOTIVE GROUP
05.2010 - 02.2014
Certified Star Assistant - Automotive
Daimler Training Center Dubai
04.2001 -
Mercedes-Benz Regional Training Experience - Automotive
Daimler Training Center Dubai
04.2001 -
B1 German Language Certificate - Education
VHS Siegburg
B2 German Language Certificate - Education
VHS Troisdorf
Bachelor degree - English and German linguistics
Melitopol State Pedagogical University
/2008 - /2013
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