Lisa Leitão
Dubai
Summary
Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.
Overview
17
17
years of professional experience
Work History
HR Business Partner
Expo 2020 Dubai
07.2021 - 06.2022
- Working in partnership with management and their senior team members to develop and implement business focused people strategy on both business and HR agendas
- Lead and managed people related agenda at respective business units
- Implemented change management projects and HR related communications
- Advised business unit leaders regarding their behaviors, skills, and competencies, including individual and team development, business decision-making, problem-solving, and general leadership practices
- Actively support discussions and advise on best practices to respective business unit
- Build strong business relationship with respective business unit, providing HR guidance when appropriate
- Actively identify gaps, propose and implement changes necessary to cover risks
- Recruit in close contact with Recruitment team, key talents for respective business unit
- Act as performance improvement driver and provoke positive change in people management
- Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
- Part of Covid-19 taskforce assisting during peak cases.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity to reach business goals.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Group Senior Manager – HR Strategy and Operations
Daman Investments LLC (Gargash Group)
02.2019 - 09.2020
- Developed and implemented HR Strategy for the Group with solutions that support short and long-term organizational goals
- Lead the team to deliver reliable and effective HR service and collaborate with the business in executing the People Strategy
- Lead the project in digitizing the HR department by implementing SAP SF for the group
- Established effective relationships with the business unit leadership teams and increase interaction and collaboration between teams
- Effectively prepare managers and leaders to execute change within their business units (e.g., acquisitions, restructuring) by using a consistent strategy where possible
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Developed and implemented operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Improved staffing during busy periods by creating employee schedules and monitoring.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Consultant – Human Resource and Support Services
Amanat Holding PJSC
03.2018 - 10.2018
- Accountable for the end-to-end HR delivery by providing strategic HR direction and performance reporting to the business and department heads
- Responsible for researching, analyzing, developing and implementing all policies, procedures and the execution of HR and Admin processes
- Drive the performance culture through performance management, setting goals, development plans and individual reviews along with trends to focus on improvement
- Rolled out a comprehensive employee orientation program
- Business partnering with senior stakeholders within the business, providing guidance and support with various HR aspects and projects
- Managed investigations of employee relations’ issues and made recommendations appropriately
- Responsible for closure of all external audit points raised for the support functions
- Revised and updated job descriptions & specification across all levels interviewing employees to construct an accurate representation to duties and skills.
Manager – Human Resources
Dubai Holding LLC
03.2007 - 07.2016
- As the Manager Human Resources, I reported to the Holding's Chief of HR and was responsible for the development of terms and conditions (Policy / Compensation and Benefits), the execution of HR processes and Business Partnering for the Corporate Centre
- Organized and led staff orientation programs and training to promote collaboration.
- Responsible for overlooking the day to day HR operations for the corporate center
- Responsible for researching, analyzing, developing and implementing all policies, procedures and the execution of HR processes
- Responsible for writing job descriptions and conducting job evaluations and maintaining an up to date Organisation chart
- Responsible for developing and Managing the Manpower & Opex Budgets including monitoring monthly payroll expenses for the company and controlled departmental expenditure within budgetary limitations and approval processes
- Main point of contact for all HR Audit
- Managed the medical insurance scheme for the Dubai Holding Group
- Managed the Roll out of personal Development plans (PDP) across all positions within Dubai Holding Corporate
- Managed all disciplinary and grievances as per procedure and served as an arbitrary between employee and HR
- Launched a comprehensive orientation program to ease new employees into their jobs
- Conducted policy awareness sessions throughout all the business units
- Managed PRO activities ensuring compliance to all government labor laws.
- Maintained payroll and benefits for employees in various locations.
- Motivated employees through special events and incentive programs.
Administrative Officer
KPMG Dubai, LLC
04.2005 - 03.2007
- The Administration team was responsible for handling most of the general backend support for the firm
- My role was to support the team.
Education
Level 7 - Strategic People Management
CIPD - Chartered Institute of Personnel And Development
12.2025
BBA - Human Resources Management
Bangalore University
2005
Skills
- MS Office, Oracle, SAP SF
- Compliance Management
- Internal Communications
- Workforce Planning
- Data Analytics
- Resource Allocation
- Budget Oversight
- Data-driven decision-making
- Organizational improvement
- Payroll Management
Affiliations
Associate, Chartered Institute of Personnel and Development (CIPD), UK
Baking, Travelling
Love to Bake as it helps me relax, its something my family and friends enjoys, its nice to see happy faces at the end of the bake.
Like to trek, travel and nature, we do this as much as possible as a family.
Timeline
HR Business Partner
Expo 2020 Dubai
07.2021 - 06.2022
Group Senior Manager – HR Strategy and Operations
Daman Investments LLC (Gargash Group)
02.2019 - 09.2020
Consultant – Human Resource and Support Services
Amanat Holding PJSC
03.2018 - 10.2018
Manager – Human Resources
Dubai Holding LLC
03.2007 - 07.2016
Administrative Officer
KPMG Dubai, LLC
04.2005 - 03.2007
Level 7 - Strategic People Management
CIPD - Chartered Institute of Personnel And Development
BBA - Human Resources Management
Bangalore University
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