LISA MOHEB
Dubai,United Arab Emirates
Summary
Seasoned professional with focus on front office management and customer service excellence. Drive team performance and elevate guest satisfaction through strong leadership and problem-solving skills. Enhance operational efficiency by implementing streamlined processes and fostering collaborative environment.
Overview
6
6
years of professional experience
Work history
Cluster Front Office Supervisor
Holiday Inn & Staybridge Suites
Dubai, United Arab Emirates
2024.08 - Current
- Company Overview: IHG Hotels and Resorts.
- Evaluated performance of the team against company standards.
- Requisitions, Rostering, Rooms Controller and Departmental Trainer.
- Encourage the team to aim higher in regard to upselling, online reviews and the perfect service to ensure guest satisfaction.
- Dealing with emails with guest's requests, finance requests and adjustments and handling guest's complains.
Cluster Front Office Agent
Holiday Inn & Staybridge Suites
Dubai, United Arab Emirates
2023.11 - 2024.08
- Company Overview: IHG Hotels and Resorts.
- Provided excellent customer service by addressing guest queries promptly.
- Handling daily front desk tasks from check-In and check-out, settling guests bills and payments.
- Night Audit.
- Upsold hotel services and facilities to enhance guest experience leading to increased hotel revenue.
- Collaborated effectively with other departments like housekeeping to ensure timely preparation of rooms and F&B to prepare amenities for VIP guests.
Guest Relation and Front Office Agent
Royal Savoy Hotel
Sharm El-Sheikh, Egypt
2022.07 - 2023.10
- Company Overview: Savoy Group Sharm El Sheikh
- Provide courteous and professional service ensuring best first and last impression.
- Direct contact with Vip guests (Handled the presidential groups during Cop27).
- Room inspection, hotel orientations, tracking for our online channels (Booking.com, Trip Advisor, Expedia, etc...).
- Handles guests' inquiries and complaints.
Data/Customer Support
SiriusXM USA
Cairo, Egypt
2021.09 - 2022.06
- Company Overview: Concentrix Egypt
- Customer service maintaining high level of customer satisfaction.
- Handling calls and complaints.
- Achieving individual targets.
Owner
Restaurant\Cafe
Alexandria, Egypt
2019.01 - 2021.12
- Managed daily operations, ensuring smooth running of the business, do all job requires: accounting, serving, preparing and management.
- Meeting guests and ensure their full satisfaction
- Ensured financial stability with careful budget management and forecasting.
Guest Relation Trainee
Royal Savoy Hotel
Sharm El-Sheikh, Egypt
2021.05 - 2021.08
- Company Overview: Savoy Group
Education
Bachelor's degree - Tourism and Hotels management
Helwan University
Cairo EgyptSkills
- Opera System
- Microsoft (Excel, Word, etc)
- Communication skills
- Problem solving
- Time management
- Team Player
Accomplishments
- First Female Rider in Egypt, Talabat, Home delivery rider by bicycle.
- Employee of the Month, Royal Savoy, 11/01/22
- Employee of the Month, Holiday Inn Dubai, 06/01/24
- Pre-Opening Certificate, IHG (Holiday Inn & Staybridge Suites), 12/01/23
- Top Enroller, For 7 consecutive months in IHG hotels & resorts loyalty program.
- Top Upseller, For 5 consecutive months.
Languages
Arabic
Native
English
Fluent
Italian
Intermediate
Courses & Trainings
- Training at 'Misr Travel' company in Amadeus and Tour Operation.
- Customer Service Training by Aspire, Certified.
- Cross Training in Revenue & Reservations.
Timeline
Cluster Front Office Supervisor
Holiday Inn & Staybridge Suites
2024.08 - Current
Cluster Front Office Agent
Holiday Inn & Staybridge Suites
2023.11 - 2024.08
Guest Relation and Front Office Agent
Royal Savoy Hotel
2022.07 - 2023.10
Data/Customer Support
SiriusXM USA
2021.09 - 2022.06
Guest Relation Trainee
Royal Savoy Hotel
2021.05 - 2021.08
Owner
Restaurant\Cafe
2019.01 - 2021.12
Bachelor's degree - Tourism and Hotels management
Helwan University