LIYA KOOTAYI
Dubai,UAE
Summary
Detail-oriented front office professional with pre-opening experience at the world's tallest hotel, managing 1004 keys. Expertise in delivering personalized luxury service aligned with Forbes Travel Guide standards. Committed to creating welcoming experiences and ensuring excellence in high-end hospitality environment.
Overview
3
3
years of professional experience
Work history
Front Desk Agent
Ciel Dubai Marina, Vignette collection by IHG
Dubai, UAE
2025.11 - Current
- Part of the pre-opening team of the world’s tallest hotel featuring 1004 keys in Dubai Marina.
- Conduct check-ins and check-outs while delivering Forbes-level luxury guest experiences.
- Consistently exceed upselling revenue targets through strategic room upgrades and personalized recommendations.
- Actively promote and enroll guests into the hotel’s loyalty program, enhancing guest retention and brand engagement.
- Manage cashiering operations including billing, payment processing, and foreign currency exchange, ensuring accuracy and secure handling of transactions.
- Train and mentor new joiners on PMS systems, Forbes Travel Guide service standards.
Guest Service Assistant
Loumage Suites & Spa
Seef, Bahrain
2024.09 - 2025.09
- Assisted with check-ins and check-outs, elevating guest experience.
- Managed reservations via phone, email and booking platforms, including modifications and cancellations.
- Performed night audit duties, ensuring accurate posting and balancing of all daily transactions.
- Successfully identified up-selling opportunities, contributing to profitability increase.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Front Office Trainee
Taj West End
Bengaluru, India
2024.01 - 2024.06
- Served as the lobby ambassador, responsible for greeting, welcoming and escorting guests.
- Demonstrated property tour to the guest, giving insights on amenities and services.
- Answered guest calls and inquiries, coordinating with other departments to ensure prompt resolution of guest needs.
- Oversaw daily operations to achieve high productivity levels.
Guest Relations Intern
The Avatar Hotel & Convention
Mangalore, India
2023.02 - 2023.06
- Engaged with guests across all hotel outlets to gather valuable feedback.
- Resolved issues promptly to enhance customer service experience.
- Provided local attraction and event information for enhanced hotel stays.
Education
Bachelor - Hospitality & Aviation Management
Nitte Institute of Tourism & Hospitality services
Mangalore 06/2021 - 08/2024
Diploma - Aviation Management
Mangalore University
Mangalore 06/2023 - 06/2024
Skills
- Customer Service
- Initiative driven
- Public Speaking
- Attention to detail
- Communication Skills
- Interpersonal skills
Languages
English
Proficient
C2
Kannada
Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)
Arabic
Beginner (A1)
A1
Accomplishments
Certificate of Appreciation (pre-Opening)- Ciel Dubai Marina (2026)
Customer service appreciation letter- Loumage Suites & Spa (2025)
Best groomed Trainee - Taj Hotels Bengaluru (2024)
All Round Performer - Nitte Institute of Hospitality Services (2024)
Student Council Secretary - Nitte Institute of hospitality services(2023)
Reference
Irem Sager
Front Desk Manager, Ciel Dubai Marina
irem.sager@cieldubai.com
Ritvik Sharma
Front Office Supervisor, Ciel Dubai Marina
ritvik.sharma@cieldubai.com
Timeline
Front Desk Agent
Ciel Dubai Marina, Vignette collection by IHG
2025.11 - Current
Guest Service Assistant
Loumage Suites & Spa
2024.09 - 2025.09
Front Office Trainee
Taj West End
2024.01 - 2024.06
Guest Relations Intern
The Avatar Hotel & Convention
2023.02 - 2023.06
Bachelor - Hospitality & Aviation Management
Nitte Institute of Tourism & Hospitality services
06/2021 - 08/2024
Diploma - Aviation Management
Mangalore University
06/2023 - 06/2024