LIYA SEBLU SEMU
Office Administrator
Dubai
Summary
Dedicated Administration Officer, adept at managing office operations, streamlining processes, and ensuring organizational efficiency. Proficient in handling administrative tasks, such as data entry, document management, and scheduling. Skilled in utilizing office software and maintaining a well-organized work environment. Strong attention to detail and a commitment to delivering high-quality support to enhance productivity. Seeking to contribute expertise to a dynamic team for continued professional growth while seeking to foster personal development.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Office Administrator
Radisson Blue hotel, Dubai
03.2023 - Current
- Ensure smooth daily operations of office by providing administrative support.
- Manage office equipment and supplies, ensuring their availability and maintenance.
- Schedule and coordinate meetings, including booking meeting rooms and preparing materials.
- Handle correspondence, phone calls, and other communications.
- Maintain and organize office records and documents.
- Accurately post payroll information for different departments
- Efficiently handle travel arrangements for employees.
- Demonstrate proficiency in computer systems and software used in daily operations
- Maintain up-to-date knowledge of current information and changes in procedures
- Coordinate and streamline office procedures to enhance efficiency.
Sales Representative
Maison Chic RAK FZE/ Project Cancelled
Ras Al khaimah
12.2022 - 02.2023
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Business Owner
Good Young Lifestyle Store
Addis Ababa
04.2021 - 11.2022
- Entrepreneurial owner of successful business, overseeing all aspects of operations.
- Proficient in business management, including financial oversight, inventory control, and marketing.
- Skilled in providing exceptional customer service and building client relationships.
- Expertise in training employee to execute delegated tasks, ensuring operational efficiency.
- Demonstrated ability to adapt to industry trends and innovations.
- Committed to delivering high-quality products and fostering positive workplace environment.
Customer Service Agent/Front Desk
Harmony Hotel
Addis Ababa
03.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed 60 calls per shift and increased sales by 5% on 2nd quarter.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Offer comprehensive information about our hotel, room availability, pricing, and available amenities.
- Facilitated communications through management of inbound and outbound customer calls.
- Collaborate closely with our housekeeping team to maintain rooms in clean, organized, and well-equipped condition, ensuring guests' comfort.
- Manage group reservations and coordinate personalized services for VIP clientele and event attendees, including special arrangements for wedding guests.
Customer Service Representative
Maison Chic Hospitality, Addis Ababa
03.2020 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Updated account information to maintain customer records
Sales Representative
Weifa Store (Clothing, Cosmetics, Kids, Bags )
Wuhan
01.2017 - 11.2017
- Design and implementing sales and marketing strategies for company
- Conducting thorough marketing research on competing products and services
- Managed day-to-day operations of busy online shop and accompanying blog, promoted products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives
- Cleaning and organizing store, including checkout desk and displays
- Resolving all customer complaints in professional manner while prioritizing customer satisfaction.
Education
Bachelor of Arts - Business Administration
Western University College
Addis Ababa, Ethiopia 01.2019 - 11.2021
Some College (No Degree) - International Trade And Economics
Wuhan University
Wuhanm, China 09.2017 - 07.2018
High School Diploma -
Bahir Dar Academy
Bahir Dar, Ethiopia 09.2012 - 05.2016
Skills
Interpersonal skill
Timeline
Office Administrator
Radisson Blue hotel, Dubai
03.2023 - Current
Sales Representative
Maison Chic RAK FZE/ Project Cancelled
12.2022 - 02.2023
Business Owner
Good Young Lifestyle Store
04.2021 - 11.2022
Customer Service Agent/Front Desk
Harmony Hotel
03.2021 - 09.2022
Customer Service Representative
Maison Chic Hospitality, Addis Ababa
03.2020 - 12.2020
Bachelor of Arts - Business Administration
Western University College
01.2019 - 11.2021
Some College (No Degree) - International Trade And Economics
Wuhan University
09.2017 - 07.2018
Sales Representative
Weifa Store (Clothing, Cosmetics, Kids, Bags )
01.2017 - 11.2017
High School Diploma -
Bahir Dar Academy
09.2012 - 05.2016
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