Liza Akter
Sales Coordinator
Dubai,United Arab Emirates
Summary
Dynamic Sales Coordinator versed in generating and presenting competitive sales quotes. Drives revenue through meticulous deadline management and product knowledge. Superior record of sales growth and customer retention. High-energy sales worker with proven negotiation and organizational skills. Offers proven history of managing high-volume task loads. Astute problem-solver with dedication to profitability and revenue growth.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Sales coordinator
E Zone Technologies LLC
Dubai, United Arab Emirates
02.2024 - Current
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Increased sales by 2%
- Achieved decreased order processing time with proficient use of CRM tools.
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Secured increased market share by developing competitive pricing strategies.
- Facilitated successful meetings between sales team and clients for better understanding of requirements.
- Improved order accuracy through meticulous invoice verification process.
- Maintained comprehensive database of customer contact details, easing communication processes.
- Liaised regularly with logistics department to ensure timely deliveries.
- Handled inbound queries by phone, email and in person.
- Coordinated sales activities with effective communication between sales teams and clients.
- Processed purchases and sales orders promptly.
- Followed up on sales quotes and potential leads within target timeframes.
- Customized promotional strategies to meet needs of different clients, products and services.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Prepared sales presentations, impressing key clients and stakeholders.
- Streamlined sales operations by implementing effective coordination techniques.
Corporate sales coordinator
Quality Floor Bangladesh Ltd.
Dhaka, Bangladesh
01.2022 - 12.2023
- Facilitated smooth communication between sales team and clients, fostered better understanding of needs and expectations.
- Tracked all sale activities, maintained up-to-date database of leads and opportunities.
- Responded to customer enquiries promptly, facilitated high level of service delivery.
- Collaborated on marketing materials creation to enhance brand visibility in target markets.
- Supported contract negotiation processes, contributed to favourable deal closures for the company.
- Monitored competitor activity in the market, provided useful intel for strategic planning.
- Participated in weekly sales meetings; shared valuable market feedback and insights.
- Coordinated logistics for off-site sales events; ensured smooth execution of promotional activities.
- Maintained an organised filing system; enhanced ease of access to important documents.
- Increased customer satisfaction by promptly addressing and resolving complaints.
- Coordinated sales meetings for improved team communication and productivity.
- Conducted market research, gained valuable insights into industry trends.
- Arranged product demonstrations to secure potential client interest.
- Established strong relationships with clients through regular follow-ups.
- Provided administrative support to the sales team for efficient operations.
- Managed complex calendar arrangements for senior sales executives, ensured punctual meeting attendance.
- Developed new corporate accounts with proactive lead generation strategies.
- Identified prospect needs and offered appropriate products and services.
- Increased new business through strategic networking and cold calling.
- Facilitated smooth deliveries in line with customer requests.
Sales coordinator
Zoomlion Bangladesh
Dhaka , Bangladesh
05.2018 - 11.2021
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Achieved decreased order processing time with proficient use of CRM tools.
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Coordinated with marketing team, ensuring successful product launches.
- Handled contract negotiation tasks for beneficial agreements.
- Assisted in planning trade shows to increase brand visibility.
- Secured increased market share by developing competitive pricing strategies.
- Prepared sales presentations, impressing key clients and stakeholders.
- Facilitated successful meetings between sales team and clients for better understanding of requirements.
- Maintained comprehensive database of customer contact details, easing communication processes.
- Liaised regularly with logistics department to ensure timely deliveries.
- Generated monthly sales forecasts which helped in inventory management.
- Provided proactive support to the sales team, thereby enhancing productivity levels.
- Handled critical customer issues promptly, improving overall service quality.
- Handled inbound queries by phone, email and in person.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Coordinated sales activities with effective communication between sales teams and clients.
- Processed purchases and sales orders promptly.
- Followed up on sales quotes and potential leads within target timeframes.
- Served as first point of contact for customer queries, expertly handling inbound calls.
Business development executive
Abdul Monem Ltd.
Dhaka, Bangladesh
01.2015 - 02.2018
- Developed new business relationships by networking with industry professionals.
- Identified potential clients for business expansion opportunities.
- Established strong partnerships with key stakeholders to drive business growth.
- Delivered outstanding customer service, resulting in repeat business collaborations.
- Conducted extensive market research to identify emerging trends and opportunities.
- Devised strategic plans for revenue generation whilst aligning with company objectives.
- Implemented innovative strategies, leading to enhanced operational efficiency.
- Facilitated successful negotiation meetings, fostering long-term client relationships.
- Assisted in budget development and oversight, maintaining fiscal discipline across projects.
- Streamlined communications internally and externally, improving overall workflow processes.
- Worked collaboratively with the marketing department to create impactful promotional materials for client pitches.
- Participated in industry events, raising brand visibility and potential leads generation.
- Analysed competitor activities providing insights into market dynamics and positioning strategies.
- Cultivated a high-performance team environment through effective leadership skills.
- Maintained updated knowledge of industry trends through continuous learning and professional development.
- Forecasted sales and market trends to improve business strategy.
- Generated new leads through networking at industry conferences and events.
- Strategised with sales teams to prospect and qualify potential customers within assigned geographic territories.
- Researched competitor behaviour and adapted tactics to boost performance.
- Completed market research to map key segments and expand customer base.
- Developed and implemented value-adding strategies to increase product and service profitability.
- Designed marketing collateral to build brand reputation and customer engagement.
Education
Bachelor of Business Administration - Marketing
University of Dhaka
Dhaka, Bangladesh 01.2010 - 12.2014
Skills
- Client relationship management
- Product knowledge
- Sales forecasting
- CRM software proficiency
- Lead generation
- Market research
- Order processing expertise
- Customer service excellence
- Effective communication
- New business development
- Faultless customer service
- Excellent verbal and written communication
- B2B Marketing
- Prospecting
- Zoho
- Client relationship building
- E-Commerce strategies
- Business development
- Performance monitoring
- Negotiation prowess
- Customer segmentation
- Competitor analysis
- Brand management
- Digital marketing proficiency
Languages
English
Fluent
Bengali
Native
Hindi
Fluent
Affiliations
- Reading books, Trekking, Socializing, Meditation etc.
References
References available upon request.
Timeline
Sales coordinator
E Zone Technologies LLC
02.2024 - Current
Corporate sales coordinator
Quality Floor Bangladesh Ltd.
01.2022 - 12.2023
Sales coordinator
Zoomlion Bangladesh
05.2018 - 11.2021
Business development executive
Abdul Monem Ltd.
01.2015 - 02.2018
Bachelor of Business Administration - Marketing
University of Dhaka
01.2010 - 12.2014
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