Liza Molid
Dubai
Summary
A highly experienced and dedicated Head Hostess with over ten years of expertise in delivering outstanding dining experiences in both high-end and fast-paced environments. Demonstrates a strong ability to manage complex service demands, train and supervise junior staff, and uphold the highest standards of service and quality. Proficient in handling customer inquiries and efficiently resolving issues with professionalism. Renowned for exceptional leadership, organizational skills, and a comprehensive understanding of food and beverage operations.
Overview
15
15
years of professional experience
Work History
Head Hostess
Wane by Somiya, JW Marriott
08.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Senior Waitress
Somiya Lounge and Restaurant, Sofitel
11.2021 - 08.2024
- Delivered excellent standards of service in a friendly and professional manner to guests.
- Ensured the restaurant environment was always maintained to a high standard of cleanliness both during and after service.
- Delivered consistent, exceptional service in line with luxury standards.
- Had an excellent knowledge of restaurant menus to offer guidance and make recommendations.
- Created an inspiring team environment with open communication.
- Trained and supervised restaurant servers to ensure high-quality standards of service and personalization.
Head Waitress/Cashier
TERQWAZ BLUE LEBANESE RESTAURANT & CAFE
03.2019 - 10.2021
- Ensured that the quality of services was maintained professionally at all times.
- Vigilantly maintained every dish served in the restaurant to a high-quality standard.
- Provided top-notch services within the assigned area of responsibility.
- Attended to customers' requests and orders promptly.
- Conducted inventory promptly and efficiently.
- Utilized an efficient guest reservation system and resolved issues swiftly.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Captain Waitress
SEAFOOD RESTAURANT
03.2015 - 09.2017
- Managed restaurant operations, including counting cash, ordering stocks, and delegating tasks.
- Proactively upsold additional drinks, dishes, and sides based on orders, promotions, specials, and customer preferences.
- Suggested menu enhancements to chefs based on customer feedback and personal ideas.
- Handled customer payments using POS software and card machines, providing receipts and feedback as needed.
- Skillfully addressed and resolved complex complaints from both employees and customers.
- Conducted training and coaching sessions for new employees to ensure awareness of restaurant standard operating procedures (SOPs).
Receptionist
JOURI GOURMET
12.2013 - 03.2015
- Welcomed and greeted guests in a professional manner.
- Presented menus, made recommendations, and answered questions regarding food and beverages.
- Checked that customers were satisfied with their meals.
- Prepared bills for tables upon request.
- Ensured the correct amount was paid and administered change if needed.
Sales Promoter
ROBINSON MALL
01.2011 - 12.2012
- Listened to customers and helped them find the perfect product for their needs.
- Consistently built product knowledge and delivered this knowledge in engaging ways.
- Set up attractive product displays and promotional booths.
- Delivered presentations and demonstrations to customers and other stakeholders.
- Engaged in meaningful interactions and built good relationships with customers.
- Distributed samples and provided feedback for improvement to the management team.
Restaurant Waitress
BJ's
07.2010 - 12.2011
- Greeted and escorted customers to their tables.
- Presented the menu and provided detailed information when asked (e.g., about portions, ingredients, or potential food allergies).
- Prepared tables by setting up linens, silverware, and glasses.
- Informed customers about the day's specials.
Education
Associate of Science - Computer Secretarial - Office Administration
Southern Mindanao Institute of Technology
Sultan Kudarat, PhilippinesHigh School Diploma -
Notre Dame Girls Tulunan
Sultan Kudarat, PhilippinesCollege Level - Computer Secretarial, Major in Office Administration
Skills
- Food and beverage knowledge
- Extensive hospitality background
- In-depth food and wine knowledge
- Food and beverage specialist
- Fine dining experience
- High volume dining
- Cash handling & Health and safety compliance
Languages
Fluency: English/Arabic
PERSONAL DATA
- Civil Status: Single
- Religion: Muslim
- Nationality: Filipino
- Passport No.: P8526750B
- Visa Status: Employment Visa
Timeline
Head Hostess
Wane by Somiya, JW Marriott
08.2024 - Current
Senior Waitress
Somiya Lounge and Restaurant, Sofitel
11.2021 - 08.2024
Head Waitress/Cashier
TERQWAZ BLUE LEBANESE RESTAURANT & CAFE
03.2019 - 10.2021
Captain Waitress
SEAFOOD RESTAURANT
03.2015 - 09.2017
Receptionist
JOURI GOURMET
12.2013 - 03.2015
Sales Promoter
ROBINSON MALL
01.2011 - 12.2012
Restaurant Waitress
BJ's
07.2010 - 12.2011
College Level - Computer Secretarial, Major in Office Administration
Associate of Science - Computer Secretarial - Office Administration
Southern Mindanao Institute of Technology
High School Diploma -
Notre Dame Girls Tulunan