Liza Gaceri Thimangu
Dubai
Summary
Adept at team training and fostering collaboration, I significantly enhanced operational efficiency and employee integration at Footlabworld. My quick learning ability and strong work ethic led to improved guest satisfaction, showcasing my commitment to excellence and passion for fitness and sports. This passion led me to pursue a course in fitness and participate in marathon races in Dubai
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Footlabworld - Portugal
04.2022 - Current
- Trained new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Managed unit daily operations for optimal performance, ensuring smooth workflows.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement.
- Facilitated seamless communication channels between the franchise and the franchisee, improving coordination and project outcomes.
Events Coordinator/Front Office Administrator
Footlab
04.2021 - 02.2022
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
Guest Services Supervisor
Media Rotana Hotel
05.2018 - 03.2021
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Initiated the use of guest feedback surveys to identify areas for improvement and implement changes accordingly.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Monitored team performance to confirm customer service standards were consistently met.
Education
Diploma - Personal Training And Nutrition
02-2025
Diploma - Business Administration
11-2012
Skills
- Team Training
- Post-event analysis
- Passion for fitness
- Quick learner
- Strong work ethic
- Teamwork and collaboration
- Efficient pacing
Timeline
Operations Supervisor - Footlabworld - Portugal
04.2022 - Current
Events Coordinator/Front Office Administrator - Footlab
04.2021 - 02.2022
Guest Services Supervisor - Media Rotana Hotel
05.2018 - 03.2021
MYPT Academy - Diploma, Personal Training And Nutrition
Masaai Institute - Diploma, Business Administration
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