Summary
Overview
Work History
Skills
Education
Quote
Timeline
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Loay Rasheed

Loay Rasheed

Operations Manager
Dubai, United Arab Emirates

Summary

Advanced Operations Manager offering over 10 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.

Overview

10
10

Years of experience

3
3

Languages

Work History

Operations Manager

Abu Dhabi Airports Company
Abu Dhabi
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Prepared annual budgets with controls to prevent overages.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Increased profit by streamlining operations.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Developed systems to track and log work issues.
  • Identified procedure or process changes required to improve performance and productivity.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Built and reviewed master service agreements to simplify and streamline contract negotiation process.
  • Advanced productivity KPIs to achieve key business goals and objectives.
  • Formulated processes to reduce downtime and financial loss.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Reviewed operations reports to understand numbers and trends.

Facility Operations Manager

SEHA
Abu Dhabi
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Led facility management staff and consultants in producing business plan that focused on facility operations.
  • Conducted inspections of facility grounds, external structure, systems and equipment.
  • Supervised staff of over 3000 in day-to-day activities and made plans to rectify issues.
  • Maximized profitability through revenue development, cash control and expense reviews.
  • Oversaw all aspects of equipment installation, maintenance and repair for both internal and external services.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Tracked and documented operational and financial records to perform analysis of performance and costs.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained new employees on proper protocols and customer service standards.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.

Computer Systems Manager

Abu Dhabi Airports Company
Abu Dhabi
  • Kept customers informed of status of pending or in-process work orders and warranty repair items.
  • Conducted semi-annual preventive maintenance of each desktop computer component and printer at assigned locations.
  • Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventive maintenance.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Oversaw development and implementation of improvements to support and network operations.
  • Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Onboarded new temps by entering employee information into systems.
  • Prepared variety of different written communications, reports and documents.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Area Manager of Operations

Run Jordan
Amman
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delegate daily tasks to employees, streamlining daily progress and efficiency.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Planning & Organizational Development Specialist

FIFA
Amman
  • Facilitated presentation and recommendation of services by optimizing client relationships.
  • Prioritized schedules to meet project goals and overall customer satisfaction.
  • Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
  • Employed accurate forecasting to increase efficiency and reduce waste.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Recognized potential issues with inventory and quality control and engineered changes.
  • Authorized financial transactions with vendors for event services.
  • Executed excellent marketing skills to establish and grow customer base.

Senior Software Engineer

Royal Jordanian Airlines
Amman
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues.
  • Worked with software development and testing team members to design and develop robust solutions to meet requirements for functionality, scalability and performance.
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Worked with development teams to correct problems and run test scenarios.
  • Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
  • Analyzed data to coordinate installation of new systems or modification of existing systems.
  • Collaborated with fellow engineers to evaluate software and hardware interfaces.
  • Designed enhancements and updates for subsystems of end-user applications software running on local, networked and Internet-based platforms.

Skills

  • Management information systems
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Education

Software Engineering

Hashemite University
Jordan

Quote

Success is the result of preparation, learning, perseverance, hard work, sacrifice and loyalty to work.

Timeline

Operations Manager

Abu Dhabi Airports Company

Facility Operations Manager

SEHA

Computer Systems Manager

Abu Dhabi Airports Company

Area Manager of Operations

Run Jordan

Planning & Organizational Development Specialist

FIFA

Senior Software Engineer

Royal Jordanian Airlines

Software Engineering

Hashemite University

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Loay RasheedOperations Manager