LOGAN Abdulrahman Almamouli
Dubai
Summary
Category Manager develops and execute, spend category strategy as part of company sourcing plan. Develops and executes category and commodity strategies, negotiates and awards supplier contracts and conducts commodity and supplier business reviews. Improves company profitability, asset management performance and supports improved customer delivery through thoughtful supply base network design.
Overview
13
13
years of professional experience
Work History
Category Manager
Majid Alfuttaim THAT, CONCEPT STORE
09.2021 - Current
- Fostered positive relationships with customers to enhance loyalty and retention
- Built focused new client networks, growing business opportunities and increasing revenue possibilities
- Developed and executed spend category to support business objectives.
- Partnered with buyers to develop category-appropriate order frequency for spend under management.
- Analyzed industry and competitor trends to enhance sales strategy
- Developed plans and reports to effectively deliver on KPIs
- Successfully led high-volume teams to achieve KPI targets and other department metrics
- Identified and reported key performance indicators to define successful category management.
- Held daily meetings to ensure consistent communication and team motivation towards productivity goals
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently
- Built customer retention and satisfaction by delivering
- POS operation
- Organizing Trainings with the management for ( Brands Knowledge, VM Guidelines, POS & Other More,,,,,
- Updating team about the ( Best & Focus On brands ) on a weekly basis through POWER BI
- Updating sales achievements of the team on a daily basis
- Splitting tasks between the team to make sure the floor is perfect & store-wise
- SHARE Ambassador (add points to the client's account manually, updating the team with share newsletters, tracking the latest offers on share to increase the sales at the store, training the team with all updates)
- Dealt with customer complaints and rectified product and service issues
- Offered instruction, coaching and motivation for enhanced team morale
- Guided and coached staff to achieve individual growth and sales production targets
- Visited supplier offices and plants to investigate facilities and capacity to meet quality requirements, specifications and delivery dates
Senior Sales Executive
Bottega Venetta ATELIER LUXURY GULF LLC
01.2020 - 06.2020
- Priced and displayed items clearly and correctly, enabling ease of retrieval for customers
- Provided exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products
- Ensured the achievement of individual and store goals, enhancing and developing the business on track for pacesetter (top-seller) to exceed YTD sale goal
- Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products
- Built and strengthened relationships with customers, deal with different nationalities and personalities, and put always the customers at ease
- Contributed to manage the visual display of the products in accordance with Nordstrom visual standards and ensured store functional maintenance and appropriate levels of products on the sales floor
- Followed up with customers through an application called (LUCE) to ensure luxury services are delivered in a professional way
- Provided Distance sales for store for best achievement, and to give excellent and luxury client experience by delivering needed products to customers (during this situation of
- COVID 19)
- Work on cross-selling and up-selling to improve my performance
- Building a strong relationship with customers to get their trust as they listen to my opinion
- Handling customer complaints and resolving issues
- Always in touch with my loyal clients, whom I know since a long time.
Brand Representative
HOLLISTER FASHION LLC,
01.2017 - 12.2019
- Building and maintaining customer relationships and encouraging brand loyalty
- Training new staff with all company policies and product knowledge
- Providing a high standard of customer service by anticipating and responding to customer needs and by welcoming them and interacting with them
- Contributing to sales targets by using advanced sales techniques and product knowledge
- Regularly reviewing retail store management metrics such as
- AUR (Average Unit Retail ATV (Average Transaction Value),
- UPT (Units Per Transaction), RC (Retail Conversion) and comparing with LY business in order to direct revenue growth
- Helping to support, monitor and achieve the daily, weekly, monthly, quarterly and yearly sales expectations
- Conducting, managing and collating weekly “Product and
- Competitor Analysis” based upon the customer feedback,
- VOC (Voice of Customer), and online surveys
- Inspiring others through charismatic and sophisticated presence in the store
- Maintaining stringent and consistent brand guidelines through managing floor set updates during seasonal changes, new merchandise and visual marketing arrivals, mannequin and window display updates and lighting arrangement standards
- Maintaining merchandise flow, filling in the stock room and the sales floor using the USR Replenishment System
- Atlantis / Visual
Visual Merchandiser
LEVANT The mark of luxury
01.2016 - 12.2016
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Monitored and replenished display inventory and restructured according to available stock.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
Senior Sales
GUCCI
01.2013 - 12.2015
- Raining new staff with all company policies
- Updating keep performance indicator weekly and daily, sales figures (KPI)
- Updating customer's CRM (customer data base)
- Doing transfers between stores and WH (IN, OUT) (SHIPMENT)
- Visual merchandising the store in general with new ideas (VM)
- Realizing the effective and efficient utilization of store space
- Coordinating store display in line with Gucci guidelines and strategy
- Cultivated excellent relations with customers and signify repeat business
- Achieved monthly sales target and improved customer relationship
- Following up with customers (new collection, requests, repairs)
- Closing or opening store and updating closure reports to be sent(DSR)
- Solving the customer problems and good customer advisor.,
- Customer service (Sales)
- Supervising the shop in general
- Making transfers between stores, ordering and reorder (GTM)
- Evaluating the shop and garments
- Stock and warehouse management
- Overseeing merchandising and displays
- Updating Barometer Operational Effectiveness (BOE)
- Updating the performance report (P.L.O.C)
- Updating the daily sales register in the end of the day (DSR)
Sales executive / Kurt Geiger
Land Mark
03.2010 - 12.2012
- Maintain an awareness of Kurt Geiger promotions and advertisements
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Modeled the products of Kurt Geiger in a fashion show of 2010.
- Set and achieved company defined sales goals.
- Merchandising -selecting and arranging goods in the shop, based on the chromatic palette and on campaigns (promotions, new collections, seasonal cutting down)
- Organizing the effective and efficient utilization of store space
- Working closely with the management and marketing team to increase sales
- Recommending brand, price point and buying depth strategies
- Involved in rearranging, remerchandising & replenishing new stock as it arrives
- Analyzing sales figures and forecasting future sales volumes
- Communicating with other retail channels on overall business plan
- Coordinating store display in line with brand guidelines and strategy
- Delivering weekly floor moves, window installations and mannequin styling
- Translating catalogues & promotions into real designs on the showroom floor
Education
Damascus-Syria, American School
English2008
Skills
- Skills & Qualifications
- Excellent practice on Software Packages:
- Windows, MS Office, Photoshop, Hardware, Software, Internet and Network
- Commitment and completion of Duties is part of my personality
- Appreciate team spirit
- Highly competitive Self-starter,Who is organized, Disciplined,And goal oriented
- Excellent communication skills
- Demonstrated by ability to work With people of diverse Backgrounds
- Listen to Determine the needs of Customers before offering a Solution
- Quickly establish Rapport with clients
- Experienced in providing
- Written and oral presentations
- Resourceful and committed
- Versatile and adaptable
- Welcome the challenge of solving problems
- Power BI
- Report writing skills
- Territory management
- POS 360 / Outlook / Ms Excel
- Business continuity
- Management
- Creating a communications
- Strategy
- Lead by example
- Master or proficient
- Top-quality service
- Demonstrated ability to assess
- Risk and respond to issues
- Appropriately, eliminating workplace accidents and incidents
Timeline
Category Manager
Majid Alfuttaim THAT, CONCEPT STORE
09.2021 - Current
Senior Sales Executive
Bottega Venetta ATELIER LUXURY GULF LLC
01.2020 - 06.2020
Brand Representative
HOLLISTER FASHION LLC,
01.2017 - 12.2019
Visual Merchandiser
LEVANT The mark of luxury
01.2016 - 12.2016
Senior Sales
GUCCI
01.2013 - 12.2015
Sales executive / Kurt Geiger
Land Mark
03.2010 - 12.2012
Damascus-Syria, American School
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