LOIDA FERNANDO CUYNO
Senior Sales Associate
Dubai
Summary
Dedicated and versatile professional with hands-on experience in hospitality, retail, and security roles, including waitress, barista, cashier, sales associate, housekeeping, and lady guard. Proven ability to provide excellent customer service, maintain cleanliness, ensure safety, and contribute to team success. Seeking a position where I can apply my strong work ethic, communication skills, and adaptability to support business goals and create a positive customer experience.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Senior Sales Associate
GANT
01.2024 - Current
- Greet customers and make them feel comfortable.
- Interact with customers, offer assistance and respond to queries about products and purchases.
- Provide recommendations according to customer needs or preferences.
- Locate merchandise for customers and places orders, where necessary.
- Introduce promotions and new products to customers.
- Operate cash register and handles cash payments and credit card processing.
- Handle refunds, exchanges and returns.
- Document sales by updating customer records.
- Stay up to date with sales trends for better service and achievement of sales.
- Alert the management of potential security issues.
- Notable Achievement: Frequent TOP Ticket Sales Associate
Barista
Kris Kros Restaurant
10.2022 - 01.2024
- Promoted as Barista.
- Preparing and mixing beverages and mocktails, bar set up.
- Cleaning and sanitizing work areas, utensils and equipment.
- Verified that prepared food met all standards for quality and quantity.
- Delivered excellent customer service and prompt food and beverage delivery.
- Received and cataloged shipments of ingredients and business supplies.
Waitress
Kris Kros Restaurant
02.2022 - 10.2022
- Verbally greeted all incoming guests with enthusiasm and welcoming them to the store.
- Maintained knowledge of current menu items, garnishes, ingredients of the restaurant.
- Present menu to restaurant patrons and answer any queries regarding the dishes and making food recommendations.
- Clear dirty dishes from the table; deliver bills and taking payments.
- Worked together with kitchen staff as a team to ensure smooth operation of the restaurant especially during peak periods.
Housekeeper
Al Jebreen Residence
12.2019 - 01.2022
- Cook Arabic food and bakes for family and their relatives or friends.
- Catering assistance on special occasions or grand celebrations.
- Babysitting and tutoring kids in their free time.
- Ensure cleanliness is maintained throughout the house.
- Problem-solving ability and knowledge of basic repairs to household items.
- Do other tasks as requested.
Lady Guard
Robinson’s
08.2016 - 06.2018
- Responsible for controlling, monitoring and authorizing entrance and departure of employees, visitors, and other persons.
- Checking for suspicious packages etc. and random external checks.
- Monitor and investigate fire and security alarms.
- Reporting of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Dealing with customers by giving them information or guidance.
- Responsible for the safety of visitors in case of emergencies.
- Escorting visitors, contractors and deliveries.
Cashier
Chef’s Divine
02.2013 - 09.2015
- Provides a positive customer experience with fair, friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
- Resolve customer issues and answers questions.
- Processes return transactions.
- Enters price changes by referring to price sheets and special sale bulletins.
- Discounts purchases by redeeming coupons.
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Provides pricing information by answering questions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Contributes to team effort by accomplishing related results as needed.
Sales Representative
Hardware Workshop - SM Malls
01.2010 - 12.2012
- Welcoming customers into the store.
- Staying knowledgeable about our range of beauty and skin products.
- Explaining to customers the best products for their needs.
- Recommending related products to increase customers’ options and enrich the shopping experience.
- Explaining the benefits and functions of products, method of preparation and how to use them to achieve the best results.
- Accepting and processing orders, operating the POS register and resolve returns issues.
- Promoting special sales, offers and awareness of store loyalty program.
Education
Business Administration - Undergraduate
University of the East
01.2007 - 01.2009
High School Graduate - undefined
Marcelo H. del Pilar National High School
Malolos, Bulacan 01.2003 - 01.2007
Skills
- Fluent in Tagalog
- Proficient in English
- Food safety
- Cleaning and sanitation
- Beverage preparation
- Food serving
- Team player
- Task prioritization
- Multitasking Efficiency
- Sales persuasion
- Target achievement
- Point-Of-Sale systems operation
- Customer loyalty program administration
- POS System
- Till and cash handling
- Refund and exchange processing
Timeline
Senior Sales Associate
GANT
01.2024 - Current
Barista
Kris Kros Restaurant
10.2022 - 01.2024
Waitress
Kris Kros Restaurant
02.2022 - 10.2022
Housekeeper
Al Jebreen Residence
12.2019 - 01.2022
Lady Guard
Robinson’s
08.2016 - 06.2018
Cashier
Chef’s Divine
02.2013 - 09.2015
Sales Representative
Hardware Workshop - SM Malls
01.2010 - 12.2012
Business Administration - Undergraduate
University of the East
01.2007 - 01.2009
High School Graduate - undefined
Marcelo H. del Pilar National High School
01.2003 - 01.2007
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