Loiy Alsarkhi
Patient experiance manager
Abu Dhabi ,UAE
Summary
Passionate patient relations manager with entry-level experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Seeking opportunity to work under a tight deadline in an established company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Relations Manager
NMC Provita International Medical Center
Abu Dhabi , UAE
2018.04 - Current
- Developed and facilitate hospital Grievance Committee.
- Developed and lead planning and achievement of patient grievances/complaints objectives consistent with hospital policy and mission.
- Routinely collaborated with department managers to correct problems which improve services.
- Sacred Encounter (Spotlighting) Facilitator for DOH- Abu Dhabi .
- Developed, organize and lead new physician orientation program for the hospital.
- Translated Patient Experience data into presentations for hospital leadership, physicians and staff.
- Continually maintained and improved the company's reputation and positive image in the markets served
- Reviewed customer survey information to prioritize areas of improvement.
- Assisted in resolving and satisfying patient requests,
- Investigated and reported issues relating to patient care or conditions that might hinder patient well- being.
- Maintained good communication between hospital leadership, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
- Demonstrated professional etiquette and manners, improving positive feedback immediately.
- Set up training materials, therefore, grew effectiveness of customer service department
- Reducing costs by 20% by stopping some services that do not benefit patients
Patient relations coordinator
Provita international medical center
Abu Dhabi , UAE
2017.04 - 2018.04
- In charge of PROVITA branch of NMC royal hospital,
- Handling complaints of the patents and the relatives,
- Medical translator ,
- Family' meetings , discharge plans
- General managing of the branch .
- Team management
- Preparing reports
Customer care executive & Translator
NMC Royal Hospital
Abu Dhabi , UAE
2016.04 - 2017.04
- Responsibilities: Receiving and registering patients:
- Answering and receiving calls:
- All billing matters:
- Receiving and handling complaints:
- Translation between doctors and patients and Translation of medical documents
Education
Diploma of Higher Education - English Language Literature.
Al-Balqa' Applied University – AlQadesieh College
JORDAN2012
Skills
- Complaint resolution
- Risk management
- Staff education and training
- Good communication - written and oral skills
- Excellent conceptual and analytical skills
- Effective interpersonal skills
- Good performance under pressure & Self-motivated
- Skilled in patient relations
- Patient relationship building
Certification
CPR : Heart saver CPR AED Course from the American Heart Association
Languages
Arabic
Native language
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Relations Manager
NMC Provita International Medical Center
2018.04 - Current
Patient relations coordinator
Provita international medical center
2017.04 - 2018.04
Customer care executive & Translator
NMC Royal Hospital
2016.04 - 2017.04
Diploma of Higher Education - English Language Literature.
Al-Balqa' Applied University – AlQadesieh College
CPR : Heart saver CPR AED Course from the American Heart Association
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