Lokesh Bhaskar
Dubai
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Telesales Executive
Fierotech
01.2025 - Current
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Delivered informative product presentations that showcased features and benefits, leading to higher conversion rates.
WAREHOUSE ASSISTANT
Shree Gopal trading LLC
03.2024 - 09.2024
- Oversaw recording and timely dispatch of loads
- Improved warehouse layout to maximise storage space
- Prepared daily work and run schedules
- Documented services performed, operations information and dispatch details in system
- Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements
- Adhered to legal and regulatory requirements while processing exports & imports
Commercial Officer
Nile Limited
10.2018 - 09.2023
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Performed data entry and completed proper paperwork.
- Managed all related documentation and records for department.
- Completed physical inventory counts each month.
Customer service executive - voice
Smile group private limited
08.2017 - 09.2018
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
- Obtained feedback from customers to improve service experience.
- Promoted cross-departmental collaboration for improved service delivery.
- Conducted outbound calls courteously to resolve outstanding matters.
- Offered detailed advice on product and service benefits.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Served customers to drive sales and deliver top-quality experiences.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Ensured client retention with excellent after-sales service.
Education
Bachelor of Commerce - undefined
Sri Venkateshwara University
TirupatiSkills
- Customer handling
- Quality checks
- Shipping and Receiving
- Staff Management
- Dispatch Procedures
- Ms Office
- Safety regulations expertise
- Customer relationship building
- Pipeline management
- Customer service
- Time management
- Problem-solving abilities
Spouse visa
Expiry : 02/26
Languages
English
Advanced
C1
Telugu
Advanced
C1
Tamil
Advanced
C1
Hindi
Upper intermediate
B2
Personal Information
Timeline
Telesales Executive
Fierotech
01.2025 - Current
WAREHOUSE ASSISTANT
Shree Gopal trading LLC
03.2024 - 09.2024
Commercial Officer
Nile Limited
10.2018 - 09.2023
Customer service executive - voice
Smile group private limited
08.2017 - 09.2018
Bachelor of Commerce - undefined
Sri Venkateshwara University