LOK MAYAI ZIONG PUOCH

• Guided sellers and buyers in marketing and purchasing property at optimal prices under the best terms.
• Assessed client needs and financial capacity to propose tailored solutions.
• Negotiated contracts and advised on market conditions, prices, mortgages, and legal requirements, ensuring fair dealings.
• Conducted comparative market analyses to estimate property values accurately.
• Market properties to potential buyers through targeted strategies.
• Prepared essential paperwork, including contracts, leases, deeds, and closing statements.
• Managed property auctions and exchanges efficiently.
• Boosted sales through strategic advertising, open houses, and listing services.
• Maintained up-to-date knowledge of real estate market trends.

The reason for leaving: Financial constraints also influenced my decision to seek better opportunities for growth and stability.

• Manage large amounts of incoming phone calls, and Live Chat
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods and tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Exceptional Customer Satisfaction Rates: Spearheaded a comprehensive training program to address poor handling of customer inquiries at my previous organization, resulting in an impressive average customer satisfaction rate of 98%

Key Achievements

• Exceptional customer satisfaction rates: spearheaded a comprehensive training program for a previous organization, resulting in an impressive average customer satisfaction rate of 98%.
• Effective Escalation Management: developed a streamlined escalation process that significantly reduced response times, ensuring that urgent customer issues were resolved swiftly, leading to a 20% decrease in escalated complaints.

The reason for leaving: I relocated to the UAE to embrace a new lifestyle and explore further career opportunities.

• Handled flight bookings, processing both card and cash payments
• Assisted passengers with seat selection and itinerary changes
• Resolved customer complaints regarding flight cancellations, delays, connections, and missing baggage
• Provided information about airport facilities, including lounge access and transport options
• Improved Customer Satisfaction: We achieved a 15% increase in customer satisfaction scores by effectively resolving complaints and enhancing the overall travel experience for passengers
• Efficiency in Flight Processing: streamlined flight booking and payment processes, reducing transaction times by 20%, and contributing to a smoother operational workflow

Key Achievements

• Improved Customer Satisfaction: We achieved a 15% increase in customer satisfaction scores by effectively resolving complaints and enhancing the overall travel experience for passengers.

• Efficiency in Flight Processing: streamlined flight booking and payment processes, reducing transaction times by 20%, and contributing to a smoother operational workflow.

The reason for leaving: I decided to leave my role to return to college and continue my education.