Lola Gulamova
Dubai
Summary
A highly organized and communicative professional with over 20 years of experience in client relations and administration. Expert in managing customer interactions, maintaining databases (CRM, Bitrix), and professional documentation. As a practicing artist skilled in both Oil and Acrylic techniques, I possess a deep understanding of classical aesthetics, enabling me to provide expert consultations to gallery clients regarding artistic methods and textures.
Overview
7
7
years of professional experience
Work History
Tele Sales Specialist
Wawal Limited
05.2019 - 01.2026
- Customer Interaction: Managed outbound and inbound calls, building long-term trust with clients.
- Sales & CRM: Identified new sales opportunities and maintained accurate records in the CRM system.
- Support: Resolved customer complaints professionally and provided high-quality after-sales service.
Education
CPR / AED / First Aid Certification -
HSI (Health & Safety Institute) / IMET Academy Dubai
01.2028
Professional Certification: Bodybuilding & Fitness Instructor - Master Sport Training
Master Fitness Academy
01.2018
Bachelor of Physical Education -
Bukhara State University
01.1997
Skills
- Microsoft Word
- Customer relationship management
- Lead generation
- Customer engagement
- CRM software
- Microsoft Excel
- Data analysis
- Reporting
- Tele Sales
- Lead databases
- Bitrix
- Email communication
- CPR/AED
- First Aid
- Problem solving
- Active listening
- Conflict resolution
- Persuasive selling
- Telemarketing
- Knowledge in telecommunications
- Customer communications
- Call handling techniques
- Help desk technical troubleshooting
- Database maintenance
- Payment Processing
- Understanding tone of voice
- Order form processing
- Online chat handling
- Computer literate
- Excel proficiency
- Goal orientation
- Order processing
- Customer relations
- Billing inquiry resolution
- Web chat tools
- Call centre software operation
- Sales script adjustment
- Managing issues
- Inbound call handling
- CRM software usage
- Effective negotiation
- Outbound call management
- Report generation
- After-sales support
- Outbound solicitation
References
Meer Ali Mohd Adam, Previous Job Reference, +998939326116, mamalitash@gmail.com, @MyJheezn
Custom Section
- Fine Art: Active creator of realistic paintings (Oil/Acrylic), specializing in botanical subjects (lilies, magnolias).
- Aesthetics: Deep knowledge of light, shadow, and composition.
Languages
English
Upper Intermediate
B2
Russian
Advanced
C1
Uzbek
Intermediate
B1
Hobbies and interests
- Painting (oil and acrylic techniques, light and shadow study, botanical compositions).
Timeline
Tele Sales Specialist
Wawal Limited
05.2019 - 01.2026
CPR / AED / First Aid Certification -
HSI (Health & Safety Institute) / IMET Academy Dubai
Professional Certification: Bodybuilding & Fitness Instructor - Master Sport Training
Master Fitness Academy
Bachelor of Physical Education -
Bukhara State University