Lolita Duan
Abu Dhabi,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Sales Representative
Infinity Real Estate Companies
ABU DHABI
12.2013 - 04.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Customer Service Representative
Sutherland GlobalSERVICES
ABU DHABI
12.2013 - 12.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Branch Head
CDRKING
PHILIPPINES
10.2007 - 10.2013
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Achieved consistent growth in loan portfolio by offering tailored financial solutions to clients'' needs.
- Managed risk by ensuring adherence to regulatory requirements and internal policies.
Education
No Degree - UNDERGRAD
UNIVERSITY OF MINDANAO BACHELOR
PHILIPPINES06.2005
High School Diploma -
STA.ANA NATIONAL HIGH SCHOOL
PHILIPPINES06.2004
TECHNICAL EDUCATION AND SKILLS
PHILIPPINES06.2000
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Client Service
- Business Development
Additional Information
VISA STATUS: COMPANY VISA(OWN)
Languages
English
Upper intermediate (B2)
Timeline
Sales Representative
Infinity Real Estate Companies
12.2013 - 04.2024
Customer Service Representative
Sutherland GlobalSERVICES
12.2013 - 12.2014
Branch Head
CDRKING
10.2007 - 10.2013
No Degree - UNDERGRAD
UNIVERSITY OF MINDANAO BACHELOR
High School Diploma -
STA.ANA NATIONAL HIGH SCHOOL
TECHNICAL EDUCATION AND SKILLS