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Lorans Abou Mahmoud
Restaurant Manager
Riyadh
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Highly proactive manager with 23 years of experience in Restaurant industry. Background includes sales, management and customer service in fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Restaurant Manager
Al Nafoura Restaurant
Riyadh
01.2003 - 04.2022
- Manage and oversee the entire restaurant operation
- Deliver superior guest services
- Ensuring guest satisfaction
- Plan and develop guest loyalty programs
- Plan new and update existing menus
- Plan and develop the overall restaurant marketing strategy
- Participate at local food events
- Respond efficiently to customer questions and complaints
- Organize and supervise shifts
- Manage and lead staff
- Hire new employees
- Training and evaluate staff performance
- Estimate consumption, forecast requirements and maintain inventory
- Manage restaurant supplies
- Control costs and minimize waste
- Nurture a positive working environment
- Monitor operations and initiate corrective actions
- Implement innovative strategies to improve productivity and sales
Supervisor of Operations
Summer City Restaurant
Beirut
02.2000 - 06.2002
- Screening, interviewing, hiring, and training restaurant staff.
- Managing restaurant staff's work schedules.
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Monitoring the restaurant’s cash flow and settling outstanding bills.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner.
Education
High School Diploma -
Qurayya - Secondary School
Syria 06.1990 - 06.1993
GED -
Tourist And Hotel Training Center
Syria - Damascus 06.1995 - 12.1995
Skills
Food service background
Cost-controls
Staff Management
Staff Scheduling
Order delivery practices
Operations management
Inventory control and record keeping
Kitchen equipment operation and maintenance
Passion for customer satisfaction
Dynamic, friendly hostess
Conflict resolution techniques
Software
Timeline
Restaurant Manager
Al Nafoura Restaurant
01.2003 - 04.2022
Supervisor of Operations
Summer City Restaurant
02.2000 - 06.2002
GED -
Tourist And Hotel Training Center
06.1995 - 12.1995
High School Diploma -
Qurayya - Secondary School
06.1990 - 06.1993