LORENA CAÑELLAS GARÍ
Spain/ Dubai ,UAE
Summary
Dynamic and adaptable professional with a strong sense of responsibility and a proven ability to solve problems creatively. Demonstrates exceptional teamwork skills and maintains a positive attitude in all situations. Committed to leveraging these strengths to achieve career goals and contribute effectively to organisational success.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Team Leader
Jumeirah Marsa Al Arab
Dubai, UAE
2024.09 - Current
- Trained new staff members, promoting consistent service standards across the team.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Provided menu and offered recommendations to complement dining experience.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Participated in regular team meetings to discuss service improvements and operational efficiency.
- Coordinated with kitchen staff to ensure timely delivery of orders and accuracy of meals.
Team Leader
Task Force- Jumeirah Mallorca
Mallorca, Spain
2025.08 - 2025.11
- Provided top-notch service to customers, improved overall dining experience.
- Enhanced guest satisfaction through attentive and prompt service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
WAITRESS
Hotel Riu Festival, Palma de Mallorca
Palma de Mallorca
2023.04 - 2023.09
- Responsibilities included providing exemplary customer service, taking orders, serving food and drinks, and expertly preparing cocktails and coffees.
WAITRESS (INTERNSHIP)
Jumeirah Al Naseem, Dubai
Dubai
2022.03 - 2023.03
- Completed internship at Summersalt Beach Club Restaurant over three months.
- Served for three months at Al Mandhar Lobby, enhancing customer service skills.
- Contributed six months at Executive Club Lounge, refining operational efficiency.
RECEPTIONIST (INTERNSHIP)
Alua Hotel & Resorts, Palma de Mallorca
Palma de Mallorca
2021.06 - 2021.08
- Handling check-in and check-out
- Respond to all guest questions and requests
- Answering and forwarding phone calls
- Up-grades and additional services
- Security and control of the establishment
- Close reservations
Education
Diploma - Hotel Management Degree
EHIB
Spain, Mallorca 2018.09 - 2024.01
Skills
- Creativity
- Teamwork and adaptability
- Sense of responsibility
- Problem-solving
- Positive attitude
LANGUAGES
Spanish
Native
Catalán
Advanced
English
Intermediate
Certification
Certification for being recognized as Spotlight of November 2025
(Kinugawa restaurant, Jumeirah Marsa Al Arab)
Timeline
Team Leader
Task Force- Jumeirah Mallorca
2025.08 - 2025.11
Team Leader
Jumeirah Marsa Al Arab
2024.09 - Current
WAITRESS
Hotel Riu Festival, Palma de Mallorca
2023.04 - 2023.09
WAITRESS (INTERNSHIP)
Jumeirah Al Naseem, Dubai
2022.03 - 2023.03
RECEPTIONIST (INTERNSHIP)
Alua Hotel & Resorts, Palma de Mallorca
2021.06 - 2021.08
Diploma - Hotel Management Degree
EHIB
2018.09 - 2024.01