Departure Control System
LORI MAE VELEZ LAYNO
Administrative Officer
Deira, Dubai,UAE
Summary
Attentive and personable Admin Assistant bringing 5 years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
6
6
Certifications
Work History
Admin Assistant
SHAMAL LLC, SKYDIVE
DUBAI
08.2019 - Current
- Making reservations for B2B partners individually or group reservations Processing payments and sending confirmation details to clients Coordinate with Finance Department for monthly sales report Interact and resolve any reservation issues and complaints directly with customers on site Answer calls/emails of customers/agents for new accounts and other general inquiry Providing support to agents/customers who may need to amend or cancel a reservations Open, sort and distribute incoming correspondence Provide general administrative and clerical support including scanning, faxing and mailing Maintain electronic and hard copy filing system Assist in resolving any administrative problems.
Receptionist cum Cashier
AL ZAHRA HOSPITAL DUBAI/AL ZAHRA MEDICAL CENTER
05.2018 - 05.2019
- Welcomes patients and visitors in person or on the telephone; Answering or referring inquiries Scheduling, Cancelling and Rescheduling patient appointments Getting authorization, collecting co-pays and consumable charges from patient Insurance verification through portal and verification of patient demographic, liaise with insurance team and finance (Billing) and day to day collection report Maintains patient accounts by recording and updating personal information Inform booked or walk-in patient regarding delays and waiting time to avoid inconvenience Demonstrates good positive communication skills with patients and families as well co-workers Confirm patient appointment a day prior and inform preparations for certain type of test Provides customer service and genuine care to each and every patient.
Clerk III
PHILIPPINE HEALTH INSURANCE CORPORATION
02.2015 - 03.2018
- Responsible for maintaining manual and computerized record of all incoming documents Ensures timely release of documents to concerned staff/ office for appropriate action Performs the task as Document Custodian Screens completeness of DTR’s /attachments and Leave Management Provides support in facilitating HR Trainings for employees and other related activities Assists in recording monthly report on attendance, tardiness and under time of employees Assists in Hiring/Recruitment process and Management of 201 files Answers telephone calls/ inquiry and forward the same to concerned staff Arrange room/ bookings and take minutes of the meeting Designated Information Officer for quarterly policy updates and conducts re-echo session Functions all clerical and admin works.
Passenger Service Agent
MIASCOR Ground Handling Services
01.2013 - 11.2014
- One of the Dedicated Staff of Air Busan Co. Ltd.
- Served in Ticketing/ Reservations, issue tickets and function admin works as assigned Prepare Cabin Crew list as dictated by monthly schedule Cashier, collect payments cash and credit card, deposit bank accounts and issue vouchers Functioned one deployments in every flight operation Passed the training for Weight and Balance (Load Controller) Interfaces with flight crew and attend to their needs before the flight closes to ensure the required documents at the next station are sufficiently supplied on board.
- Records all necessary special handling in every flight inbound/ outbound Ensures that the Check-in transactions are complete and have valid travel documents; Provides seat number as requested Assists lost luggage, delayed baggage concerns, and unclaimed baggage Locate/ direct passenger to immigration all the way to the boarding gate Boarding pass tear/ count as they passed through the gate Awarded as Best Passenger Service Agent for the month of October 2013.
Education
Bachelor of Science - Tourism
Southwestern University
Cebu City, Philippines 06.2007 - 03.2012
High School Diploma -
De La Salle John Bosco College
Surigao Del Sur, Philippines 06.2003 - 03.2007
Skills
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Certification
Basic Life Support
Software
Airline Ticketing & Reservations (GDS/Amadeus)
Sage System
Timeline
Admin Assistant
SHAMAL LLC, SKYDIVE
08.2019 - Current
Receptionist cum Cashier
AL ZAHRA HOSPITAL DUBAI/AL ZAHRA MEDICAL CENTER
05.2018 - 05.2019
Clerk III
PHILIPPINE HEALTH INSURANCE CORPORATION
02.2015 - 03.2018
Dangerous Goods 9 Training
09-2013
Basic Weight & Balance Training (Load Control)
08-2013
Ticketing & Reservations Training (GDS/DCS)
04-2013
Departure Control System Training
03-2013
International Passenger Handling Services Training Course
01-2013
Passenger Service Agent
MIASCOR Ground Handling Services
01.2013 - 11.2014
Basic Life Support
08-2012
Bachelor of Science - Tourism
Southwestern University
06.2007 - 03.2012
High School Diploma -
De La Salle John Bosco College
06.2003 - 03.2007
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