Lorraine Njuguna
Dubai
Summary
Seasoned Guest Activities Guide and Scuba Instructor with a proven track record in guiding snorkeling excursions in controlled environments in the open open sea and teaching scuba courses. Excelles in enhancing guest satisfaction and safety, leading zero-accident excursions, and boosting client base through expert scuba instruction. Skilled in marine ecology, customer service, and team collaboration. Demonstrates adaptability with a strong commitment to environmental conservation and animal care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Activities Guide
Atlantis the Palm
2022.05 - 2023.12
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Guiding and leading guests in shark and ray snorkeling activities.
- Carried out general care activities for aquarium animals, like feeding, fresh water baths, and catch and release programs.
- Taught scuba courses and helmet diving experiences.
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
Scuba Instructor and Activities Guide
Ocean Tribe Limited
2018.10 - 2021.09
- Coordinated logistics for dive excursions, ensuring smooth operations and unforgettable experiences for all participants.
- Assisted customers with bookings for diving, snorkel trips, watersports activities.
- Certified numerous divers across various skill levels, contributing to the overall growth of the dive center''s client base.
- Led snorkeling excursions tours with whale sharks, dolphins, turtles and stingrays.
- Carried out catamaran and dhow cruises both day and sunset for both big and small groups,
- Contributed to environmental initiatives by organizing beach clean ups.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Involved with social media marketing, telemarketing and retail sales of company merchandise like scuba, snorkeling and swimming gear.
Education
Bachelor of Arts - Diplomacy And Internationa Studies
University of Nairobi
Nairobi12.2020
Skills
- Excellent customer service
- Team Collaboration
- Microsoft Office
- Detail Oriented
- Adaptability and Flexibility
- Animal Care
- Strong Communication Skills
- Advanced scuba diving(PADI OWSI)
- Marine Ecology Expertise
- Emergency Response Preparedness
- Snorkeling guidance
- Boating safety awareness
Certification
- Customer Care and Complaint Management, Atigi E learning Platform - October 2022
- Licensed PADI OWSI (447476) - 2021
Timeline
Guest Activities Guide
Atlantis the Palm
2022.05 - 2023.12
Scuba Instructor and Activities Guide
Ocean Tribe Limited
2018.10 - 2021.09
Bachelor of Arts - Diplomacy And Internationa Studies
University of Nairobi
- Customer Care and Complaint Management, Atigi E learning Platform - October 2022
- Licensed PADI OWSI (447476) - 2021
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