Lorrany Monteiro

• Cigar sommelier
• Customer Service: Ensuring excellent customer service by greeting guests, assisting with selections, and addressing any concerns or complaints.
• Staff Management: Hiring, training, scheduling, and supervising staff members, including servers, bartenders, and cigar specialists.
• Inventory Management: Ordering and maintaining inventory of cigars, accessories, and beverages, ensuring adequate stock levels and proper storage conditions.
• Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within company.
• Quality Control: Monitoring quality of cigars, beverages, and service to maintain high standards and customer satisfaction.
• Operations Management: Overseeing day-to-day operations, including opening and closing procedures, cash handling, and maintaining cleanliness and ambiance.
• Compliance: Ensuring compliance with relevant laws and regulations, including age restrictions for tobacco sales and health and safety standards.
• Financial Management: Monitoring expenses, controlling costs, and maximizing profitability through efficient operations and strategic pricing.
• Community Engagement: Building relationships with customers, suppliers, and local community through networking, events, and partnerships.
• Continued Learning: Staying informed about trends in cigar industry, new products, and customer preferences through training, research, and networking with other industry professionals.

At the same time I have been working as a reception manager for 2 months.

On that occasion translated an interview with the famous Brazilian football player Roberto Carlos at the Forex Expo Dubai 2023.

• Managed waiting list and communicated information to guests about availability of tables, providing exceptional customer service.
• Instructed staff to keep waiting and dining areas clean and tidy to maintain exceptional industry reputation.
• Seated guests in appropriate sections, rotating sections to avoid overwhelming servers.
• Conducted general administration duties by taking reservations, responding to email enquiries and answering external calls.
• Engaged proactively with guests to confirm satisfaction with service, food and drinks.
• Reset tables between guests to maintain professional dining space and minimize service delays.
• Recognized and aided customers with special needs.
• Supported needs of 1000- person wait staff who attended to specific needs of countless customers daily for 45 min restaurant with social relevancy and intentionality

Deal with all responsibilities involving customer reception, customer accommodation, resolving any problems regarding table, waiting time, direct contact with customer, e-mail and reports, and more.

• As professional model, gained experience in markets in different countries such as Turkey, Spain, India , UAE.
• Miss teen Brazil 2019, soon after represented Brazil in international beauty pageant in 2019 competing with 40 countries in Cambodia (Miss Tourism International) which also won.

• Recepcionist in a public agency of the government of Goias. Advise on the processes carried out in that state department, check the necessary documentation and guide with the complete information.

• Experience in various sectors of Procon ( consumer protection agency) such as judgment of processes, analysis of appeals presented by companies, conciliation between client and companies, etc.

• Direct Sales of leading coconut water brand through mobile kiosks in key tourist locations.
• Consistently exceeded sales targets through focused approach to regular customer interaction.

• Hostess & Cashier at Bar Palace Restaurant in Mora de Rubielos. Tasks included welcoming customers and preparation of bills and cash invoices.